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I can no longer afford the internet

I can no longer afford the internet

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Contributor hempomatic
Contributor
Posts: 1
Registered: ‎04-25-2018
Message 1 of 3
(439 Views)

I'm retired and on a fixed income.  My internet only access increased by $15 a month with no warning or explanation.  For the record, this is my life line.  I need internet access to stay in contact with my doctors.  I watch television over the air because I can't afford the verizon internet and TV package.   I can no longer afford it.  I assume I can continue to use it and cancel before the new billing cycle starts. 

2 REPLIES 2
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Gold Contributor VII
Gold Contributor VII
Posts: 4,861
Registered: ‎10-18-2016
Message 2 of 3
(397 Views)

@hempomaticwrote:

I'm retired and on a fixed income.  My internet only access increased by $15 a month with no warning or explanation.  For the record, this is my life line.  I need internet access to stay in contact with my doctors.  I watch television over the air because I can't afford the verizon internet and TV package.   I can no longer afford it.  I assume I can continue to use it and cancel before the new billing cycle starts. 


You must cancel prior to the bill closing date.

the most likely reason is the $15 was a discount on your getting Fios internet which expires within 1-2 years depending on promotion or pricing at the time.

its a shame that its unaffordable to you. 

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Moderator Moderator
Moderator
Posts: 9,383
Registered: ‎03-18-2013
Message 3 of 3
(385 Views)

Hi hempomatic,

 

You may also want to check to see if you qualify for the Lifeline Discount Program.

 

https://www.verizon.com/support/residential/account/manage-account/lifeline-discount

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