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I have some really urgent questions about upgrading from 75Mbp/s to the 940Mbp/s

I have some really urgent questions about upgrading from 75Mbp/s to the 940Mbp/s

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Contributor tavich
Contributor
Posts: 2
Registered: ‎04-08-2018
Message 1 of 4
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Hello!

 

So I was going to upgrade last year to gigabit but couldn't get a straight answer from the rep about the installation process.

 

Basically, my quantum router is connected to a coax in the wall. My question is simple. The upgrade requires a tech to come out and "install it". What does that mean? Do they have to get to the router at all?

 

I don't know if it matters but I have TV and Phone aswell.

 

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008

They will need to check your ont and possibly upgrade.

In addition, they will need to run an Ethernet cable from ont to location of router.

You can do that yourself in advance.


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Contributor tavich
Contributor
Posts: 2
Registered: ‎04-08-2018

Thanks!

I'm assuming the ethernet would go into the WAN port?

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008

Yep


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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