I'm really fed up with Verizon FIOS

[szymiszymi]

Hi everyone. 

At start I want to say I'm really dissapointed with this service. I have 75/35, but even simple TWC was working better than this. I think only for about 2 weeks everything was fine and then it started to be really laggy. I'm a gamer and this is what I mostly use internet for. I'm also not American and I have real life friends in Europe. I want to be in contact with them and playing games together is really good. Now of course I could use US servers to play, but they can't. 

Back in december 2012 laggs started - what was previously 100ms changed into 220ms. It lasted for about 2-3 months and then stopped. Finally I was able to play once again on european servers, but it didn't last long, because after some time it's back again, but this time in slightly different form: I can play one game with ping 100-130 which is completely fine with me and the next game gonna be around 160-220 ms which is unplayable. So it's completely random at any hour of the day. Like I've said before TWC was much more stable and cheaper. I'm paying almost twice as much for much worse service.

I don't think it's my fault in fact I'm almost entirely sure it's not my fault. I don't want to call technical service just to hear I should restart the router or disconnect for 5 minutes and if that did not work, there is nothing else they can do. I bet even 6 years old kid knows how to restart router now. Why I say it's not my fault is because back when I had the energy to investigate the issue I discovered there are many people on Veriozn FIOS experiencing same/similar problems. Maybe for them it's not a problem, but for me it's huge. Maybe Verizon thinks it's fine to screw gamers, but I don't think this way.

I'm a customer not a programmist and I don't want to be their Guinea pig I want to get service I'm paying for, and from what I heard it should be the best, well it's far from it, even youtube laggs. I also heard they have some troubles with google, but of that I'm not entirely sure.

If these problems won't get solved in a few days, I'm going to dissconect the service and probably never tell a good word about service/company. I don't really care about which company I pay as long as they are doing fine. There are alternatives, so why should I wait until they fix the issues, if it takes them about half year or they don't get fixed at all. I don't know.

TLDR: 

Verizon FIOS = nice ads, bad service, bad customer suppprt

TIL Cable is better than fiber.

[smith6612]

Fun fact: Cable Internet is delivered over Fiber. Coaxial is just the last mile. It's a matter of who's maintaining the networks and where the problem is.

Please download and run the program WinMTR for us, and run a traceroute using WinMTR to ideally a few of the game servers you're running into latency issues with. There's certainly been some issues, although YouTube is another story in itself since it's a problem with more than just Verizon at this point.

WinMTR: http://winmtr.net/

If you are on a Unix-based system such as MacOS or a flavor of Linux such as Ubuntu, most either include a tool called MTR, or have the ability to compile or install MTR from source code. Guides are readily available online on how to do this, and will perform a trace every second to the servers.

[szymiszymi]

DOTA 2: 

Europe East:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 141 | 141 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 141 | 141 | 5 | 26 | 1095 | 8 |
| G0-7-4-6.NYCMNY-LCR-21.verizon-gni.net - 0 | 141 | 141 | 6 | 10 | 25 | 13 |
| ae3-0.NY325-BB-RTR2.verizon-gni.net - 0 | 141 | 141 | 8 | 14 | 70 | 31 |
| 0.so-4-0-0.XT2.NYC4.ALTER.NET - 0 | 141 | 141 | 6 | 20 | 131 | 11 |
| GigabitEthernet5-0-0.GW1.NYC4.ALTER.NET - 0 | 141 | 141 | 6 | 9 | 12 | 9 |
| teliasonera-test.customer.alter.net - 7 | 113 | 106 | 52 | 77 | 140 | 53 |
| nyk-bb2-link.telia.net - 0 | 141 | 141 | 48 | 63 | 171 | 66 |
| ffm-bb2-link.telia.net - 0 | 141 | 141 | 144 | 155 | 284 | 150 |
| win-bb2-link.telia.net - 14 | 92 | 80 | 153 | 166 | 228 | 228 |
| win-b4-link.telia.net - 9 | 104 | 95 | 156 | 167 | 220 | 166 |
| valve-ic-156665-win-b4.c.telia.net - 13 | 93 | 81 | 161 | 171 | 220 | 170 |
| 146.66.155.227 - 9 | 103 | 94 | 156 | 165 | 176 | 167 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Europe West: (few minutes later)

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 36 | 36 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 36 | 36 | 5 | 9 | 34 | 10 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 36 | 36 | 9 | 12 | 16 | 16 |
| ae0-0.NY5030-BB-RTR1.verizon-gni.net - 0 | 36 | 36 | 7 | 26 | 103 | 9 |
| 0.xe-4-0-4.XT1.NYC4.ALTER.NET - 0 | 36 | 36 | 8 | 23 | 99 | 32 |
| TenGigE0-6-2-0.GW8.NYC4.ALTER.NET - 0 | 36 | 36 | 9 | 13 | 23 | 15 |
| tinet-gw.customer.alter.net - 0 | 36 | 36 | 9 | 16 | 73 | 10 |
| xe-3-2-1.fra61.ip4.tinet.net - 0 | 36 | 36 | 98 | 109 | 158 | 102 |
| valve-gw.ip4.tinet.net - 0 | 36 | 36 | 100 | 108 | 173 | 104 |
| 146-66-154-227.valve.net - 0 | 36 | 36 | 102 | 108 | 135 | 105 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Europe West AGAIN:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 50 | 50 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 50 | 50 | 5 | 9 | 74 | 7 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 50 | 50 | 8 | 12 | 16 | 11 |
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 50 | 50 | 7 | 21 | 101 | 10 |
| 0.so-0-0-0.XT2.NYC4.ALTER.NET - 0 | 50 | 50 | 7 | 14 | 88 | 7 |
| TenGigE0-7-2-0.GW8.NYC4.ALTER.NET - 0 | 50 | 50 | 10 | 14 | 30 | 11 |
| tinet-gw.customer.alter.net - 0 | 50 | 50 | 8 | 14 | 78 | 12 |
| xe-3-0-1.fra61.ip4.tinet.net - 8 | 38 | 35 | 107 | 170 | 209 | 185 |
| valve-gw.ip4.tinet.net - 12 | 34 | 30 | 103 | 157 | 196 | 190 |
| 146-66-154-227.valve.net - 12 | 34 | 30 | 0 | 157 | 202 | 191 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

That took me about 15 minutes. Now lets try other game.

League of Legends

Europe East:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 69 | 69 | 0 | 0 | 0 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 69 | 69 | 5 | 9 | 84 | 8 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 69 | 69 | 8 | 11 | 19 | 12 |
| ae2-0.NY5030-BB-RTR1.verizon-gni.net - 0 | 69 | 69 | 8 | 19 | 90 | 32 |
| 0.xe-6-1-1.XT1.NYC4.ALTER.NET - 0 | 69 | 69 | 10 | 18 | 127 | 11 |
| GigabitEthernet4-0-0.GW1.NYC4.ALTER.NET - 0 | 69 | 69 | 8 | 10 | 13 | 8 |
| teliasonera-gw.customer.alter.net - 10 | 50 | 45 | 0 | 60 | 74 | 69 |
| nyk-bb1-link.telia.net - 0 | 69 | 69 | 58 | 67 | 128 | 66 |
| ffm-bb1-link.telia.net - 0 | 69 | 69 | 148 | 161 | 252 | 159 |
| ffm-b11-link.telia.net - 0 | 69 | 69 | 150 | 156 | 181 | 158 |
| internap-ic-138405-ffm-b11.c.telia.net - 0 | 69 | 69 | 149 | 181 | 412 | 169 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Now this game is not as punishing for higher ping, but it still sucks.

For the end DotA 2 US East server which is never bad for me as I'm living in New York:

US East:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 331 | 331 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 331 | 331 | 5 | 9 | 118 | 9 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 331 | 331 | 8 | 12 | 25 | 11 |
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 331 | 331 | 7 | 22 | 110 | 11 |
| 0.xe-11-1-0.BR1.NYC1.ALTER.NET - 0 | 331 | 331 | 9 | 15 | 75 | 41 |
| ae11.edge2.NewYork.Level3.net - 32 | 147 | 100 | 0 | 12 | 65 | 14 |
| vlan51.ebr1.NewYork2.Level3.net - 0 | 331 | 331 | 20 | 23 | 31 | 24 |
| 4.69.132.89 - 0 | 331 | 331 | 17 | 20 | 24 | 18 |
| ae-62-62.csw1.Washington1.Level3.net - 0 | 331 | 331 | 17 | 21 | 33 | 22 |
| ae-1-60.edge2.Washington4.Level3.net - 0 | 331 | 331 | 17 | 24 | 116 | 19 |
| 4.53.114.114 - 0 | 331 | 331 | 15 | 19 | 55 | 18 |
| 208.78.167.3 - 0 | 331 | 331 | 16 | 20 | 29 | 20 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

As I've said before I'm not a programmist, but even this from US East looks interesting to me:

| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 331 | 331 | 7 | 22 | 110 | 11 |

| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 331 | 331 | 5 | 9 | 118 | 9 |

[johnatbmd]

Hi I was just checking another issue but this looked interesting. Those numbers look really good whilst inside the verizon.net zone. I see a little latency once you're out to alter.net but the "bad" numbers (which IMO for international are reasonable) start at telia and tinet. I tried a traceroute from Washington DC over a cable connect that goes through xo.net before telia and the telia numbers are well over 100ms.

I can't see that you have much of a complaint with Verizon or even alter.net. They're both getting your packets out there without loss.

I don't like the 14% packet loss at win-bb2-link.telia.net or the 12% at valve-gw.ip4.tinet.net. But that's again way outside VZ's house.