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I never get anything close to the 35 up I pay for

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Contributor
Contributor
Posts: 1
Registered: ‎10-04-2013

I never get anything close to the 35 up I pay for

Message 1 of 7
(572 Views)

All,

I have been paying for 35 MB up and 35 MB down for two years.  I usually get 41Mb up and often only 4 to 6Mb down.  I have replaced the router 6 times (at verizons request).  I have had the whitebox changed by a verizon tech and switch from broadband coax to broadband ethernet connections.  Sometimes I get 21 Mb up -- max  but often it is anywhere from 1 MB to 4 MB.

 

IT SEEMS LIKE VERIZON IS NOT delivering its promise.  AND I have folks in California who rely on what I am doing.  They show FTP from my site to them is less than 60Kbps.  Its rediculous.

 

I THINK VERIZON owes me an explaination.  I know they can't guarantee precise rates upload speed but this simply is working and ITS NOT my router, white box or wiring its VERIZONS network.  

 

I really wish someone would just step up and admit it at VERIZON then give me a refund for the money they have stolen from me.

 

Greg

6 REPLIES 6
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Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: I never get anything close to the 35 up I pay for

Message 2 of 7
(564 Views)

@gpepus wrote:

All,

I have been paying for 35 MB up and 35 MB down for two years.  I usually get 41Mb up and often only 4 to 6Mb down.  I have replaced the router 6 times (at verizons request).  I have had the whitebox changed by a verizon tech and switch from broadband coax to broadband ethernet connections.  Sometimes I get 21 Mb up -- max  but often it is anywhere from 1 MB to 4 MB.

 

IT SEEMS LIKE VERIZON IS NOT delivering its promise.  AND I have folks in California who rely on what I am doing.  They show FTP from my site to them is less than 60Kbps.  Its rediculous.

 

I THINK VERIZON owes me an explaination.  I know they can't guarantee precise rates upload speed but this simply is working and ITS NOT my router, white box or wiring its VERIZONS network.  

 

I really wish someone would just step up and admit it at VERIZON then give me a refund for the money they have stolen from me.

 

Greg


Are you on business or residential service?

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009

Re: I never get anything close to the 35 up I pay for

Message 3 of 7
(538 Views)

@gpepus wrote:

All,

I have been paying for 35 MB up and 35 MB down for two years.  I usually get 41Mb up and often only 4 to 6Mb down.  I have replaced the router 6 times (at verizons request).  I have had the whitebox changed by a verizon tech and switch from broadband coax to broadband ethernet connections.  Sometimes I get 21 Mb up -- max  but often it is anywhere from 1 MB to 4 MB.

 

IT SEEMS LIKE VERIZON IS NOT delivering its promise.  AND I have folks in California who rely on what I am doing.  They show FTP from my site to them is less than 60Kbps.  Its rediculous.

 

I THINK VERIZON owes me an explaination.  I know they can't guarantee precise rates upload speed but this simply is working and ITS NOT my router, white box or wiring its VERIZONS network.  

 

I really wish someone would just step up and admit it at VERIZON then give me a refund for the money they have stolen from me.

 

Greg


I guess you mean the reverse of what you stated as I would read down to be data delivered to your network and up being data leaving your network.  As you state FTP to someone else that would be your up side.  I'm assuming you are running an ftp client to a remote server as according to yout TOS (if a residential user) you shouldn't be running an ftp server).

What does speedtest show you?  Did you run the optimizer? and if so did it make a difference?  If you have run the optimizer does removing it's settings make a difference? Are you running your uploads from a device wired to the Verizon subnet or is there one or more extra router hops in between the device and the Verizon gateway?  That 35 up is also dependant on where the data is going to, you're likely to find it to be much slower if you are traversing multiple networks to a destination the other side of the country or world.

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Bronze Contributor II
Bronze Contributor II
Posts: 140
Registered: ‎10-01-2013

Re: I never get anything close to the 35 up I pay for

Message 4 of 7
(514 Views)
I would add this question, have you tested with another hard wired device?
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Bronze Contributor II
Bronze Contributor II
Posts: 140
Registered: ‎10-01-2013

Re: I never get anything close to the 35 up I pay for

Message 5 of 7
(511 Views)
I understand that you have the 35 mbps upload speed plan, but no ISP guarantees upload speed because it can depend on so many factors, the device your using is a big factor. other factors as stated before come into play.
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Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: I never get anything close to the 35 up I pay for

Message 6 of 7
(491 Views)

The OP has not yet answered the question:  business or residential customer?

 

That makes a difference in the possible answers.

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Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: I never get anything close to the 35 up I pay for

Message 7 of 7
(469 Views)

1. What router are you using and are you using g or n band?

2. Have you tested it on wired?

3. Business or Residential?

4. Have you changed the router to performance mode and not compatibility mode (if using rev. i router)

5. Have you tried changing channels on the router? 1, 6 11? Use the program called inSSIDer and check your neighborhood congestion on the channels.

6. Have you tried different servers on the speed tests?

 

 

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