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I pay for 75/25 internet I only get 30 Max

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Posts: 5
Registered: ‎01-03-2014

I pay for 75/25 internet I only get 30 Max

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I pay for 75/25 internet when I use Verizon's test I get those speeds on my wired network but when I use any other test site I only get 30 Max. I contacted support and they said if I did not like the sevice go get a new service. Why can't I get 75/25 does anyone else have this problem? I will look for a new service.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,752
Registered: ‎12-02-2012

Re: I pay for 75/25 internet I only get 30 Max

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No problems for me.  I have 50/25 and FiOS TV.  Most test sites routinely show 60Mbps (which is expected as FiOS TV gives 10Mbps extra).  Some test sites that are further away do show slower speeds, make sure you pick one close to you.

 

The real test is when I download large files I often get close to 60Mbps.  Again, this varies from site to site as some sites just aren't capable of serving data that fast, but it works often enough that I know it isn't Verizon.

 

Good Luck.

 

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Registered: ‎01-03-2014

Re: I pay for 75/25 internet I only get 30 Max

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I just ran it again thjis moring from Verizons teest site on my main computer connected by eathernet an got 33/30.

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Registered: ‎01-04-2014

Re: I pay for 75/25 internet I only get 30 Max

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I'm in the same situation.  I would like to know if anybody knows of a site or sites which give the most accurate reading of upload and download speeds.

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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: I pay for 75/25 internet I only get 30 Max

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I have found www.speedtest.net to be very reliable. 

 

Typical result from my 75/35 service:

 

http://www.speedtest.net/my-result/3207717041

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Registered: ‎01-03-2014

Re: I pay for 75/25 internet I only get 30 Max

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Yes I agree this is a good site it is powered by OOKLA which is the same software Verison uses on Verizon speed test. For me I use Reston as my nearest site to test from. On Verizon i get 80/33 and at the same time same softwear test using OOKLA Ddirectly and not through Verizon I get  33/30. I think Verizon is swewing their test speeds.

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Contributor
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Registered: ‎01-03-2014

Re: I pay for 75/25 internet I only get 30 Max

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Just ran it agian and i finaly get 82/38

 

http://www.speedtest.net/my-result/3207960587

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: I pay for 75/25 internet I only get 30 Max

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@grahamdesign wrote:

Yes I agree this is a good site it is powered by OOKLA which is the same software Verison uses on Verizon speed test. For me I use Reston as my nearest site to test from. On Verizon i get 80/33 and at the same time same softwear test using OOKLA Ddirectly and not through Verizon I get  33/30. I think Verizon is swewing their test speeds.


Get good results in NY and Florida.  I have 150/65 in NY and 50/25 in Florida.  In florida at the moment and MY RESULTS at speedtest.net

http://www.speedtest.net/my-result/3215339492

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Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: I pay for 75/25 internet I only get 30 Max

Message 9 of 13
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@grahamdesign wrote:

I pay for 75/25 internet when I use Verizon's test I get those speeds on my wired network but when I use any other test site I only get 30 Max. I contacted support and they said if I did not like the sevice go get a new service. Why can't I get 75/25 does anyone else have this problem? I will look for a new service.


Speed tests arent always accurate since they all connect to different servers and you may not always get the same results. The servers you connect to at the time might have more congestion/traffic going into it then the Verizon one, time of day, etc.

 

 

 

 

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Bronze Contributor II
Bronze Contributor II
Posts: 106
Registered: ‎02-15-2009

Re: I pay for 75/25 internet I only get 30 Max

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I'm suppposed to get 50/25 and it's like dial up slow.  Speed tests usually show 17/17 and upload is often higher than download.  When I call they tell me to plug the laptop into the router with an ethernet plug to see what the real speed is.  Fact is most laptop users use wi-fi.  This is just unacceptable, but I'm moving and getting rid of FIOs soon, and sick of the whole slow internet issue.

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