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I switched 3 of my friends from TWC to FIOS :)

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pattuspl
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎05-11-2013

I switched 3 of my friends from TWC to FIOS :)

Message 1 of 8
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Feels great to be able to help my friends give them better deals on internet and TV.

 

So far I switched 2 of my friends and 3rd one is in process on the 17th.

They will be saving about 30$ versus TWC and faster and better internet service.

 

 

 

However I wanted to ask fios mods here if they could waive the activation fee for them including me (it's 4 fios) installations and I never seen activation fee (49.99) it was always waived online.

 

I am bringing you customers from competition can you guys at least wave the activation for them?

 

Thank you!

7 REPLIES 7
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: I switched 3 of my friends from TWC to FIOS :)

Message 2 of 8
(593 Views)

Hello pattuspl

 

Moderators work only with the forum itself. We have no access to such things as billing info or technical services. You would need to contact Verizon directly for an answer.

pattuspl
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎05-11-2013

Re: I switched 3 of my friends from TWC to FIOS :)

Message 3 of 8
(591 Views)

Sure can you open a ticket for me?

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: I switched 3 of my friends from TWC to FIOS :)

Message 4 of 8
(578 Views)

No, we can't. We do not have access to the account or technical support department.

pattuspl
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎05-11-2013

Re: I switched 3 of my friends from TWC to FIOS :)

Message 5 of 8
(576 Views)

Wait what? since when?

I've had trouble tickets opened before.

 

You guys were actually helpful and now saying no? ok.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: I switched 3 of my friends from TWC to FIOS :)

Message 6 of 8
(571 Views)

No, we have never "opened tickets".  We can, if there is a technical issue that has not been resolved, pass it along to Verizon agents, but that is the extent of what a moderator can do. It is up to customers to contact Verizon themselves when they need assistance.

pattuspl
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎05-11-2013

Re: I switched 3 of my friends from TWC to FIOS :)

Message 7 of 8
(569 Views)

 That is what I am talking about.. private discussion with people who have the power.

 

It used to be here on this forum.

 

So can you escalate this so I can help them?

Look I am bringing you customers you can at least try to help me  thanks.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: I switched 3 of my friends from TWC to FIOS :)

Message 8 of 8
(565 Views)

You  need to contact the Verizon billing department. That cannot be done on the forum.

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