I switched 3 of my friends from TWC to FIOS :)
pattuspl1
Enthusiast - Level 2

Feels great to be able to help my friends give them better deals on internet and TV.

So far I switched 2 of my friends and 3rd one is in process on the 17th.

They will be saving about 30$ versus TWC and faster and better internet service.

However I wanted to ask fios mods here if they could waive the activation fee for them including me (it's 4 fios) installations and I never seen activation fee (49.99) it was always waived online.

I am bringing you customers from competition can you guys at least wave the activation for them?

Thank you!

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Re: I switched 3 of my friends from TWC to FIOS :)
ElizabethS
Moderator Emeritus

Hello pattuspl

Moderators work only with the forum itself. We have no access to such things as billing info or technical services. You would need to contact Verizon directly for an answer.

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Re: I switched 3 of my friends from TWC to FIOS :)
pattuspl1
Enthusiast - Level 2

Sure can you open a ticket for me?

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Re: I switched 3 of my friends from TWC to FIOS :)
ElizabethS
Moderator Emeritus

No, we can't. We do not have access to the account or technical support department.

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Re: I switched 3 of my friends from TWC to FIOS :)
pattuspl1
Enthusiast - Level 2

Wait what? since when?

I've had trouble tickets opened before.

You guys were actually helpful and now saying no? ok.

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Re: I switched 3 of my friends from TWC to FIOS :)
ElizabethS
Moderator Emeritus

No, we have never "opened tickets".  We can, if there is a technical issue that has not been resolved, pass it along to Verizon agents, but that is the extent of what a moderator can do. It is up to customers to contact Verizon themselves when they need assistance.

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Re: I switched 3 of my friends from TWC to FIOS :)
pattuspl1
Enthusiast - Level 2

 That is what I am talking about.. private discussion with people who have the power.

It used to be here on this forum.

So can you escalate this so I can help them?

Look I am bringing you customers you can at least try to help me  thanks.

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Re: I switched 3 of my friends from TWC to FIOS :)
ElizabethS
Moderator Emeritus

You  need to contact the Verizon billing department. That cannot be done on the forum.

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