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I used to get faster download and upload speeds

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Jack108
Contributor
Contributor
Posts: 1
Registered: ‎03-03-2015

I used to get faster download and upload speeds

Message 1 of 2
(421 Views)

I used to get about 3.5 MB download speeds and about 7 MB upload speeds. Then about a month ago that all changed. Now it is about 1 MB both downloading and uploading.This all happened right around the time I started getting emails offering me faster speeds for more money. Seems fishy to me. What's going on?

Jack108

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Sean3040-2
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎02-22-2015

Re: I used to get faster download and upload speeds

Message 2 of 2
(382 Views)

What speed are you paying for?


At a minimum you should have the FiOS advanced WiFi and or the Quatum Gateway


You might need a new ONT

 

Call tech support and aks them to run a health check on the router and see if enough light is passing through the ONT

 

Proceed from there. 

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