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ID and Password

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Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎11-03-2009

ID and Password

Message 1 of 3
(4,442 Views)

Every several days, I can not log in because I get message that my password is not correct.  I change it and get in to E mail and Verizon.com . for a few days and the same thing happens again.  Are they having problems or is this my issue?

2 REPLIES 2
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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: ID and Password

Message 2 of 3
(4,428 Views)

Considering there aren't any other complaints of this nature posted, I would assume it is just your account. My experience with issues like this has been that there is a 3rd party changing your password. Try doing ALL of the following:

 

1. Change your password to something new, complex, and hard to guess. Do not include any part of your name, username, etc. Do not use a simple password like "pa55word" or "abc123" or other easy to guess options.

 

2. Change your secret question and answer. Do not make your password your secret answer.

 

3. Run a virus/spyware scan on every computer that you log into your account on.

 

These steps should secure it against anyone besides you.

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Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎11-03-2009

Re: ID and Password

Message 3 of 3
(4,388 Views)

I do not believe that it is a third party, because when I called about it, they told me that they wre having a problem and that it was being referred to their technical people.  I would be notified when it was fixed.  I received that notification and followed the instructions.  It seemed to **bleep**"ve the problem, but only for a few days and I then got the same message when I tried to log in.  "This is not the password on file, try again or reset password.  I am calling again today and will report the results here.  I must call the verizon.com phone number.  Thanks for your help , I appreciate your effort!!!

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