Every several days, I can not log in because I get message that my password is not correct. I change it and get in to E mail and Verizon.com . for a few days and the same thing happens again. Are they having problems or is this my issue?
Considering there aren't any other complaints of this nature posted, I would assume it is just your account. My experience with issues like this has been that there is a 3rd party changing your password. Try doing ALL of the following:
1. Change your password to something new, complex, and hard to guess. Do not include any part of your name, username, etc. Do not use a simple password like "pa55word" or "abc123" or other easy to guess options.
2. Change your secret question and answer. Do not make your password your secret answer.
3. Run a virus/spyware scan on every computer that you log into your account on.
These steps should secure it against anyone besides you.
I do not believe that it is a third party, because when I called about it, they told me that they wre having a problem and that it was being referred to their technical people. I would be notified when it was fixed. I received that notification and followed the instructions. It seemed to **bleep**"ve the problem, but only for a few days and I then got the same message when I tried to log in. "This is not the password on file, try again or reset password. I am calling again today and will report the results here. I must call the verizon.com phone number. Thanks for your help , I appreciate your effort!!!