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If you work from home, better have a backup

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cfrench
Contributor
Contributor
Posts: 1
Registered: ‎03-03-2015

If you work from home, better have a backup

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My internet went out last night and to be proactive I called technical support to see how we could get back online.  Let me preface this by saying I work from home.  My career and paychecks depend on me signing on a daily basis using the internet.  Without it, I can't pay for my bills.  After an hour with technical support, they could not figure out how to fix the problem.  Next thing I was was told that the earliest possible time for someone to come to my house would be two days.  I found that unacceptable so they changed to have someone come out the very next day, but close to noon.  In the meantime, I had to use my phone as a hotspot and use up my personal data to which I am now going to be charged  for going over.  To make a long story short, the verizon man came to my house, took all of 5 minutes to unplug the main box, plug it in, and then left.  I feel this is something the technician on the phone could of told me to do the night before, but wasn't trained properly enough so therefore it has taken time out of my day, my work, and now my personal paycheck.  I get paid to show up for work and do my job,  I expect the people I am paying for a service should do the same!  When I then called once my internet was up to see if I could be credited my account, the best I was told was $1.83.  Which comes close over charges to my cellular data that I had to use this morning!  Basically this whole paragraph sums up how disappointed I am with Verizon and their customer service.  I feel they need better training and customer appreciation.  I pay for their services and they should be the onces bending over backwards to help me out in this situation that was their fault entirely.  

1 REPLY 1
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,970
Registered: ‎11-04-2008

Re: If you work from home, better have a backup

Message 2 of 2
(473 Views)

No one will give you credit for anything other than a prorated amount of service you lost.

And there is no service guarantee for home Internet.

If it is that vital, then maybe consider Business class Internet that typically does carry service guarantee.


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