Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Important updates for Texas FiOS customers

Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Important updates for Texas FiOS customers

Message 1 of 1

The ongoing, intermittent power-down and power-up cycles of rolling power blackouts earlier this week affected service to some FiOS customers.  Specifically, less than one percent of our FiOS customers in North Texas are experiencing disruption with their service.

We have identified the problem as being caused by the repeated power surges, which in some cases, will require replacement of equipment at a customer's home.

We have already mobilized all local repair technicians to address this matter and are augmenting that workforce with repair personnel from outside the area, and we are reassigning technicians from other functions as well.  Despite the ice storm earlier this week and today's ongoing snowstorm, we have crews working to restore service.

We apologize for the inconvenience that these extraordinary weather-related conditions are causing to some of our customers and wish to reassure all of our customers that we are bringing every resource necessary to resolve the issue as quickly as possible knowing a higher than normal number of people are telecommuting and others want to watch the Super Bowl on Sunday on their FiOS TV.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title