In-House Agent fails.

[Treefrog1]

I have several problems with the In-House Agent on 2 computers. I installed & updated the agent when I set up my home wireless connection on my laptop (Vista 32 bit). I was instructed to use the agent to configure my laptop (Vista 32 bit) for connection through the WiFi hotspots. Only the Home page shows anything. The Internet & Phone pages are completely blank so I can't configure the laptop. 2nd Problem (both computers) The "Live Chat" button shows as active, but there is absolutely no response when I click on it. 3rd Problem (desktop Win7 64bit) The graphics are screwed up. Sentences are cropped on the right side & the info is missing, text & buttons obscure text entry boxes, items aren't aligned properly, etc. I have a GTX 550 Ti graphics card with current drivers so that isn't the problem. Display is 1680x1050 (native). Resizing the window has no effect on the display or the problems. Help?

[JOSEm441]

I assume you are running Windows, if no one has a better idea, try setting up a new user account and login with it, then install the agent to see if the issue persists.

[Treefrog1]

Yes, Vista is Windows as is Win7. Are you saying to do that with both computers? What difference would that make?

[JOSEm441 · Accepted solution]

My bad are you using the version from here http://www22.verizon.com/ Support/Residential/inhomeagent/125513.htm ?

Personally I have never found a need for this software, anything related to setup or router mods I do by logging into the router. Every issue I have run into has been solved by the experts here and at DSLReports forum There are some suggetions here, I realize the issues are not exactly what you are seeing http://businessforums.verizon.net/t5/FiOS-Internet/In-Home-Agent-problem/td-p/162402/page/2

[Treefrog1]

I finally got the Live Chat button to work & the tech had no better luck with the blank pages issue than I did, including a reinstall from the source your link points to. I'm uninstalling it. Primarily, I wanted it on my old laptop so I could set up connectivity with Verizon wifi hotspots. The Tech wound up giving me the phone # for Ver. Wireless Support. 😕 I guess the only remaining issue is the graphics problem, but I don't really give a rat's tail anymore. I've *always* had issues with Verizon's apps over the years, and wound up ignoring them. grrr! I guess I'll give you an accept for this thread and open a new one for the hotspot connectivity issue. Thanks for your time.