Incomplete Email From VERIZON regarding Storm

[GoodService]

Huh/ Duh:

I received the following message ( Below the dotted lines)  from Verizon today Sat 10/27/12

What it leaves out and does not say:

o HOW DO YOU KNOW -- "if the Optical Network Terminal ( ONT) resets itself" ???

Can you tell by lights???  

Is it something on the BBU or ONT ???

This was ment to be helpful to us, but I find it really incomplete and confusing.

and with NO Phone number to call for HELP.

Subject:  A message to our Verizon FiOS customers potentially affected by Hurricane Sandy

How to get back online after a power outage How to get back online after a power outage It’s possible that after electrical power is restored, you may still be without FiOS TV service. Sometimes resetting your Battery Backup Unit (BBU) is needed.

To reset your Battery Backup Unit:

1. Unplug the electrical power cord of your BBU from the wall outlet.
2. Wait one minute and then plug the cord back into the wall and see if the Optical Network Terminal (ONT) resets itself.
   
   If the ONT resets itself then your FiOS TV service should come back online. If it doesn't you can try to reconnect the battery.

[Hubrisnxs]

I Agree, I would be confused about that too.

It's been pointed out that www.verizon.com/outage will give you much of that message in it's entirety.