I renewed by tripple play bundle for another two years in October and kept my current plan. The rep advised me of the monthly charge, which was only slightly higher then what I was at. I was told by renewing for 2 years I would lock in that monthly cost for two more years.
My January bill increased by almost $30.00. I called to inquire (3 times). Each time I went thru what is stated above, and 3 times I was put on hold by the rep(s), advising they would look at my account and please hold on. All 3 times I waited a few minutes and the each time they hung up on me.
I called back a fourth time the following day and finally someone advised me that I was being charged a fee on a service I was discounted for previously. I understood the previous discount but when I renewed, the rep never indicated my bill would go up. What was the point of renewing for another 2 years, at a cost I was advised was locked in.
In order to get my monthly cost to where I needed it to be, I had to reduce my plan and give up channels that I watched. You charged me the old rate for an entire month for only two days on the old plan, and the estimated bill i was advised doesn't make any sense, I'm still paying more than the plan I had to downgrade to. I lived with Verizon deleting the weather channel without any notice, and lived with no local news. I don't care what's going on in far north Jersey, I'd like to know what's going on around my neighborhood.
As bad as comcast customer service is, I will pay the early cancellation fee. I will at least get back the channels I watch, the weather channel, local news, and only pay a few extra dollars.
Hi MJNewJersey,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Well my original post indicates the issue was resolved in a private discussion. It was and it wasn't. I did understand the additional cost, i actually knew what it was after my 3rd call, but they did not resolve or explain why when I renewed and locked in for 2 years, after 3 months the price increased. Well Verizon wasn't willing to take it further so I wasn't either. I cancelled all my service and switched to xFinity. I'm getting all the channels, and more, than I had when I had to reduce my bundle, and still was paying more than my renewal was locked in for. I have the same download speed (actually even higher), both ethernet and wireless, and i see no difference in upload, all for less than the renewed bundle.
After being a customer for 8 years, it's a shame they wouldn't at least match the price. Oh well, not my lose. Thrilled I made the switch.
Not uncommon.
But I believe fine print i have seen on xfinity ads says price is only locked in for a year.
Does yours go up afterwards? If so, by how much?
@MJNewJersey wrote:
Well my original post indicates the issue was resolved in a private discussion. It was and it wasn't. I did understand the additional cost, i actually knew what it was after my 3rd call, but they did not resolve or explain why when I renewed and locked in for 2 years, after 3 months the price increased. Well Verizon wasn't willing to take it further so I wasn't either. I cancelled all my service and switched to xFinity. I'm getting all the channels, and more, than I had when I had to reduce my bundle, and still was paying more than my renewal was locked in for. I have the same download speed (actually even higher), both ethernet and wireless, and i see no difference in upload, all for less than the renewed bundle.
After being a customer for 8 years, it's a shame they wouldn't at least match the price. Oh well, not my lose. Thrilled I made the switch.
Unfortunately you have found the caveat to Verizon's billing and retention policy.
the quarterly report shows Fios is declining in customers however part of this is due to Verizon not installing in many areas even areas where people want Fios. However the constantly changing prices and promises from representatives are causing customers to drop Verizon. This same company mindset is the reason the wireless side is losing customers. Just recently Verizon offered lower prices and unlimited data due to competition.
This will happen when Fios gets cable/fiber/gigabyte competition in areas they serve.
it was a shame you had to suffer through this situation. Enjoy your new cable internet.
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