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Increase the price

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Contributor
Contributor
Posts: 3
Registered: ‎06-14-2018
Message 1 of 6
(2,595 Views)

Before my plans is $ 39.99 for 50 Mbps 

They increased my price directly  $ 54 without any notice or anything . I contacted to coustmer service says your 1 years complicated you are not eligible for this plan  my plan has no terms and agreement for 1 year for plan. So I give you another coustmer who buy a new FiOS internet or TV be make sure to verify your term  because FiOS company make a fool our coustmer

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Gold Contributor VII
Gold Contributor VII
Posts: 4,882
Registered: ‎10-18-2016
Message 2 of 6
(2,583 Views)

@amiyash wrote:

Before my plans is $ 39.99 for 50 Mbps 

They increased my price directly  $ 54 without any notice or anything . I contacted to coustmer service says your 1 years complicated you are not eligible for this plan  my plan has no terms and agreement for 1 year for plan. So I give you another coustmer who buy a new FiOS internet or TV be make sure to verify your term  because FiOS company make a fool our coustmer


I wish I could understand what you are saying but I cannot.

price increase is due to discounts falling off. Could be one year or two years.

your invoice tells you the date of discounts coming off.

 

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Contributor
Contributor
Posts: 3
Registered: ‎06-14-2018
Message 3 of 6
(2,579 Views)

It's your problem how to help the coustmer

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Gold Contributor VII
Gold Contributor VII
Posts: 4,882
Registered: ‎10-18-2016
Message 4 of 6
(2,573 Views)

@amiyash wrote:

It's your problem how to help the coustmer


It’s not my problem. I am a customer helping customers. I like my service. It has been stable and I understand what my prices will be in the next year.

if it gets to expensive I will drop them in a heartbeat. Charter in my area has gigabyte service at a much lower price so I know how to shop around.

 

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Moderator Moderator
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Posts: 1,760
Registered: ‎07-06-2016
Message 5 of 6
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Hi amiyash,

Please be aware that this a forum where users help other users. If you wish to speak with a Verizon representative about your issue, then please visit the Support page for a variety of ways to contact Verizon. For billing questions, please contact Verizon during normal business hours.

Contributor
Contributor
Posts: 1
Registered: ‎11-19-2018
Message 6 of 6
(1,355 Views)

I understand what you're saying because it happened to me too. THey offer me 2 years at $39.99, no contract, and then raise the price to $54.99 12 months in. When I complain, they tell me "hey, you don't have a contract". No **bleep**. That was the deal! As the man said, make sure you get your offer in writing! They will not stand by what they offer. I am canceling my service today.

 

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