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Indirect Connection Plex. Why?

Indirect Connection Plex. Why?

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Contributor
Contributor
Posts: 6
Registered: ‎05-15-2020

Indirect Connection Plex. Why?

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I have a G3100 with my install happening on 2/18 this year. I had such a hard time getting Plex to work outside my network that I dumped the G3100 and ran two of my own modems, but both of them (a Netgear R7000P and an Asus RT-AX88u) had substantial issues with FiOS here for some reason (WiFI drop-outs mainly) that I decided to go back to the G3100 to see if maybe things have improved. 

 

I also saw a note from someone that Verizon is using McAfee on the backend and it was originally blocking Plex from working, but claimed it was fixed. No matter what I tried, I always had an Indirect Connection. Flash forward 3 months. Same issue. On the server Plex says it's fully accessible, but on any client other than the server itself (like even my desktop in the house) it shows and Indirect Connection. WHY? Does Verizon have me behind some sort of double NAT? 

 

I would love to solve this. Any help greatly appreciated.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,867
Registered: ‎09-24-2008

Re: Indirect Connection Plex. Why?

Message 2 of 4
(113 Views)

#1 Check the networking info on your OS.

 

As how to do that depends on the OS and version.

 

For Windows 10 as one example

 

Start -> Settings -> Network & Internet -> View your Network Properties.

 

Can also, right click on the network icon on the taskbar and click on Open Network & Internet settings -> View your Network Properties.

 

#2 If the default Gateway listed is not in one of these ranges, please report back that fact.

 

a) 10.0.0.0 to 10.255.255.255

 

b) 172.16.0.0 to 172.31.255.255

 

c) 192.168.0.0 to 192.168.255.255

 

#3 If the default gateway is one of those, then try go to there with your browser and login to the G3100.

 

#4 That task did take you to your G3100?

 

#5 If not, then report back that fact.

 

#6 Moving along..

 

With another web browser Window, go to https://whatismyipaddress.com/ds-check

 

#7 With the other Web browser Window looking at the router's main screen (as shown on page 36 [item 2.3a/Menu] at https://www.verizon.com/cs/groups/public/documents/onecmsresource/home-router-usermanual_new.pdf ) compare the Address under Status to one in your other web browser Window.

 

#8 Is the WAN IPv4 Address the same or different?

 

#9 As need be, do the same again but this time for the other computers and report back if any of them....

 

a) ...do not have the same Default Gateway.

 

b) ..are not coming from the same public/route-able/Non bogan/True WAN IP Address.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Contributor
Contributor
Posts: 6
Registered: ‎05-15-2020

Re: Indirect Connection Plex. Why?

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2. Default Gateway on the server is under c) 192.168.1.1

4. Yes, going there takes you to the G3100.

8. WAN IP addresses are the same. 

All systems show the same IP and Gateway.

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,867
Registered: ‎09-24-2008

Re: Indirect Connection Plex. Why?

Message 4 of 4
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Strange/odd.

 

Ok, while I am not sure of what is going on - I have a test for you to run.

 

Points to third party site: pcwintech.com -> Routers -> Router Help -> How to test if your router supports Reverse NAT.

 

If you do not want to use Simple Internet Tools - Port Listener (the suggested program that they tell you to use), that is ok with one catch. The catch is that you must find and use a server that has IP Address logging enabled.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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