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Info on Deleting FTP Files from Personal Web Space

Info on Deleting FTP Files from Personal Web Space

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Contributor Chapy
Contributor
Posts: 2
Registered: ‎10-03-2011
Message 11 of 70
(4,621 Views)

Same story.... I have begged 3 different reps to remove the old site files.  To his credit, one acutually spent a good hour with me using remote access to give it a try.  At the end, with no success, he apologised and said he would contact a "higher authority".  I have since moved on to a new hosting company, but my high school swim team members continue to view meaningless and misleading information when they use their link to the  old Verizon site.  Hell, I can't even make edits to the old home page to to tell the kids they're in the wrong place and need to go to the new web site.  This mess affects hundreds of people when you include 80 families.  Thanks Verizon.

Contributor vze2b2s5
Contributor
Posts: 1
Registered: ‎10-06-2011
Message 12 of 70
(4,611 Views)
Can someone from verizon please respond to me and delete my websites too? Calling India and wasting hours of my time with "suppport" people who are reading a script and have no clue about this is NOT an acceptable solution!!!
Contributor dtb300
Contributor
Posts: 8
Registered: ‎09-30-2011
Message 13 of 70
(4,609 Views)

Still have files in Personal Web Space...and it is not below 10MB, so I will get the $5 charge for being over 10MB...

 

This is day 7 for this simple task....

 

 

 PERSONAL WEBSPACE
13MB of 60MB used

 

Highlighted
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 307
Registered: ‎12-15-2010
Message 14 of 70
(4,599 Views)

@dtb300 wrote:

Still have files in Personal Web Space...and it is not below 10MB, so I will get the $5 charge for being over 10MB...

 

This is day 7 for this simple task....

 

 

  PERSONAL WEBSPACE
13MB of 60MB used

 


The 13 MB of space is used by Sitebuilder files, not FTP. If you need any of those deleted, you should be able to take care of that.

Contributor dtb300
Contributor
Posts: 8
Registered: ‎09-30-2011
Message 15 of 70
(4,580 Views)

Finally got all files removed from site and my account is down to ZERO....Not bad for 7 days....

 

 

Copper Contributor pizzedoff57
Copper Contributor
Posts: 13
Registered: ‎09-06-2011
Message 16 of 70
(4,552 Views)

No such luck here.

 

FIX SITEBUILDER!

Copper Contributor pizzedoff57
Copper Contributor
Posts: 13
Registered: ‎09-06-2011
Message 17 of 70
(4,482 Views)

Problems STILL NOT FIXEDSmiley Mad

Contributor SirStripey2U
Contributor
Posts: 2
Registered: ‎10-17-2011
Message 18 of 70
(4,475 Views)

Same situation here. I can't edit my old files, I can't even delete them. At this point I'd like to kill the whole site but there seems to be no way of doing it.

Contributor fsharp3
Contributor
Posts: 1
Registered: ‎10-20-2011
Message 19 of 70
(4,455 Views)

I am also unable to delete the files which I had uploaded via FTP.  Yes, I received the note that FTP service would be discontinued but it said nothing about being unable to access the files or delete them using Verizon's online tools.  I naively assumed that would be possible.  I am completely fine with deleting all my content.  It is not much in any event and I will feel much better if it is not floating in perpetuity beyond my control.  Has anyone found a way to get this accomplished?  I called the phone number offered in the solution text and was on hold for half an hour before I hung up in frustration.  I tried online support who transferred me to someone else in live chat who explained that discussing this is "outside of the boundaries for support."  They did provide a phone number for web hosting.

 

Raymond(21:25:59): You can try calling Verizon Web Hosting: 1 866-524-3232. For assistance. 
 I called that number, spoke with a representative who placed me on hold again, this time for twenty minutes before They hung up on me.

 

Has anyone found the route to having their content deleted yet?

 

Contributor drharden
Contributor
Posts: 6
Registered: ‎10-21-2011
Message 20 of 70
(4,435 Views)

I can do nothing useful  with the personal web space. BTW all the files were uploaded via FTP. When I try to delete the entire space, there is a message "We are sorry, but we are unable to retrieve your account information at this time. Please try again later.". Well later has come and gone, and always it's the same thing. Is there anyway to get rid of these files.

 

Also I am confused about just how much personal web space is free. One place says 10 MB is free, but the space monitor indicates 20 MB. (x% of of 20 MB in use). I have never asked for more than the default, but I have to wonder if I'm being charged more or not. Anyway since, I can't maintain the pages I have with FTP. I don't want it all deleted.

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