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Installation Help

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ncc2167
Contributor
Contributor
Posts: 1
Registered: ‎10-18-2008

Installation Help

Message 1 of 3
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I just downloaded the Staz software and tried to install it.  I keep getting a message informing me I don't have the correct version of Adobe Flash installed, when I am well aware I do.  Tried calling Tech. Support, they were no help as usual  Any thoughts on this or any assistance would be appreciated. 

 

Thanks.

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DerekB
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎10-23-2008

Re: Installation Help

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(6,329 Views)

Most technical issues with Starz Play can be handled by going to the following website, there are some FAQs and there is a link where you can email Starz Play technical support as well.

 

http://www22.verizon.com/residentialhelp/broadband+essentials+and+extras/extras/video+on+demand/ques...

Spil
Contributor
Contributor
Posts: 1
Registered: ‎11-04-2008

Re: Installation Help

Message 3 of 3
(6,165 Views)
I'm having the same problem ... even tried uninstalling Flash and installing a 9.0.124 version that I found somewhere ... the installer still doesn't recognize it as being "higher" than 9.0.115.  I've spent over 2 hours in tech support chat and tech support phone calls on this issue, with no real assistance yet.  The "email support" option at the Starz Play help/FAQ area doesn't help either; it's been four days since I emailed them, without a peep back from them. The last assistant that I spoke with opened a support ticket and assured me of an answer within 24 hours; hopefully that will work, but I'm not betting on it.
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