Intermitent FIOS Internet performance problems

[PartTimeGeek]

Over the last couple of weeks, I've been getting fair to poor internet performance with periods of limited to no internet access. 

The ping latency to the first network node has been varying widely for me.   I've tonight is is the longest period of poor performance.  Below i've copied a tracert to (what i guess is) the edge of the verizon network.

Tracing route to so-1-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.199.2]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2  1929 ms  1864 ms  1729 ms  L100.BLTMMD-VFTTP-37.verizon-gni.net [173.64.68.
1]
  3  1668 ms  2014 ms  1722 ms  G0-3-4-3.BLTMMD-LCR-22.verizon-gni.net [130.81.4
8.167]
  4  1871 ms  1681 ms  1499 ms  so-6-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
199.4]
  5  1736 ms  1896 ms  1654 ms  ge-5-3-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.
17.92]
  6  1709 ms  1411 ms  1694 ms  so-1-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.1
99.2]

When it's working  the speed test come back good but with a rather high ping time but when it's not is like dialup rates.

http://www.speedtest.net/result/1928896085.png

.

verizon.net/speedtest

Your download
speed is

0.187 Mbps.
Your upload
speed is

0.196 Mbps.
Let us check your
current Verizon Internet
speed package.

I have contacted support for this issue but it has been frustrating since it is intermettant. Tomorrow I'll contact the technician that was out today but i was wondering if anyone has suggestions on what might be wrong and how explan the problem.

Thanks

RW

[smith6612]

Could be anything. Bad ONT, dirty Fiber, Bad PON card, or a really bad MoCa link. It could even be something rediculously saturating the upload or download.

[PartTimeGeek]

Thanks for the reply Smith6612.

Yesterday the my router and ONT were replaced by the tech.  He switched me from ethernet to MOCA.  My feelings are the dirty fiber or bad/failing PONS card.   I don't get any indications my link is getting saturated by anything I'm doing on the network.  

[lanboyo]

Did you ever get a resolution to this? This has been ongoing for me for several months now.

[cdubz]

Now 3 threads on this. How many more until verizon does something about it.

[Hubrisnxs]

If it's in NJ, then they are on it (according to other forums) If it's not in Jersey, then you might need to report it, I haven't heard anyone else complaining about other area's.  So I think a couple people in ny may have mentioned something, but new jersey is where they had a big problem yesterday almost all day. Forum users are saying it's all fixed up now.