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Intermittent High Latency throughout the day - Horrible latency between 5pm and 10pm

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Contributor
Contributor
Posts: 2
Registered: ‎10-17-2012

Intermittent High Latency throughout the day - Horrible latency between 5pm and 10pm

Message 1 of 2
(514 Views)

Hello,

 

I've been a FIOS customer for the better part of 1 month and have been struggling to get this issue fixed.

 

I get the advertised speed of 150mbps late at night and throughout the morning, but any other time of day meets with inconsistant to slow speeds.  And when I say slow I mean SLOW....

 

From 5pm to about 7pm I'm lucky if I can get 200 KB/s - double the fastest little bit slower and I'd be in Dial Up Land 😄

 

After 7 the speed isn't quite as abysmal but it will not return to 150mbps until about 9 to 10pm.

 

Now, I'm sure these are high use times - but I thought the advantage of having fiber was that there's a HUGE pipe so things like this won't happen?  Am I missing something?

 

Any time I've tried to contact a tech I've had to sit through the rigamarole of having them restart the router, then run a speed test, then e-mail me a list of things I can do on my own.  Kinda tired of going through it - hoping I can get some better help here.

 

This is what a typical ping test will net me on a wired connection directly to the FIOS router anytime after 5pm and before 7 or so.

 

josh@Luna:~$ ping www.yahoo.com
PING ds-any-fp3-real.wa1.b.yahoo.com (72.30.38.140) 56(84) bytes of data.
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=1 ttl=250 time=994 ms
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=2 ttl=250 time=949 ms
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=3 ttl=250 time=562 ms
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=4 ttl=250 time=781 ms
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=5 ttl=250 time=642 ms
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=6 ttl=250 time=535 ms
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=7 ttl=250 time=517 ms
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=8 ttl=250 time=516 ms
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=9 ttl=250 time=661 ms
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=10 ttl=250 time=717 ms
64 bytes from ir1.fp.vip.sp2.yahoo.com (72.30.38.140): icmp_req=11 ttl=250 time=683 ms

 


And later in the evening I get:

 

josh@Luna:~$ ping yahoo.com
PING yahoo.com (98.138.253.109) 56(84) bytes of data.
64 bytes from ir1.fp.vip.ne1.yahoo.com (98.138.253.109): icmp_req=1 ttl=50 time=120 ms
64 bytes from ir1.fp.vip.ne1.yahoo.com (98.138.253.109): icmp_req=2 ttl=49 time=114 ms
64 bytes from ir1.fp.vip.ne1.yahoo.com (98.138.253.109): icmp_req=3 ttl=50 time=92.3 ms
64 bytes from ir1.fp.vip.ne1.yahoo.com (98.138.253.109): icmp_req=4 ttl=50 time=86.3 ms
64 bytes from ir1.fp.vip.ne1.yahoo.com (98.138.253.109): icmp_req=5 ttl=250 time=77.1 ms

 

----

It's a daily - reproduceable occurence.

 

Please help

 

Actiontec MI424WR Rev 1

 

Firmware: 40.19.22

 

1 REPLY 1
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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Intermittent High Latency throughout the day - Horrible latency between 5pm and 10pm

Message 2 of 2
(468 Views)

Are you wired or wireless.  

 

What you should do is run two traceroutes

 

One when it is bad

and one when it is good

 

post those results here.

 

How do I run a traceroute?

 

Also run two speed tests 

one when it is good 

and one when it is bad.

 

Use http://speedtest.verizon.net and post the results by clicking the little detailed link.

 

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