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Internet Drops During Peak Usage?

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shakez
Contributor
Contributor
Posts: 5
Registered: ‎12-30-2008

Internet Drops During Peak Usage?

Message 1 of 5
(9,848 Views)

Hello All,

 

I am new here, and have been a very pleased / satisfied customer of FiOS until recently.  I used to download content overnight and had no issues, but recently I would notice that my connection would totally drop and I would wake up to an unfinished download along with no internet, until I either repair my network connection or disable and re-enable.

Does anyone have this sort of "drop out" issue when downloading or using up a lot of bandwidth?

4 REPLIES 4
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Internet Drops During Peak Usage?

Message 2 of 5
(9,838 Views)
It sounds as if the router may be locking up.  Try to unplug the router from power for a minute or so and plug it back it.
shakez
Contributor
Contributor
Posts: 5
Registered: ‎12-30-2008

Re: Internet Drops During Peak Usage?

Message 3 of 5
(9,835 Views)
I've tried that as well, along with the other two options of getting the internet back.  But the next evening when it happens again 😞
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Internet Drops During Peak Usage?

Message 4 of 5
(9,834 Views)
Have you reset the router? This will erase any settings in the router.  Hold down the little red reset button for 10 seconds in the back of the router.
shakez
Contributor
Contributor
Posts: 5
Registered: ‎12-30-2008

Re: Internet Drops During Peak Usage?

Message 5 of 5
(9,838 Views)
I will try that and get back to you, thanks!
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