Internet Drops During Peak Usage?

[#1]

Hello All,

I am new here, and have been a very pleased / satisfied customer of FiOS until recently.  I used to download content overnight and had no issues, but recently I would notice that my connection would totally drop and I would wake up to an unfinished download along with no internet, until I either repair my network connection or disable and re-enable.

Does anyone have this sort of "drop out" issue when downloading or using up a lot of bandwidth?

[#2]

It sounds as if the router may be locking up.  Try to unplug the router from power for a minute or so and plug it back it.

[#3]

I've tried that as well, along with the other two options of getting the internet back.  But the next evening when it happens again 😞

[#4]

Have you reset the router? This will erase any settings in the router.  Hold down the little red reset button for 10 seconds in the back of the router.

[#5]

I will try that and get back to you, thanks!