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Hello,
I have had FiOS services since April 2015 and everything was perfect until last Tuesday when internet started slowing down / cutting on a regular basis, every 30 seconds. There are 4 devices connected to our router and they are all experiencing the same problem.
After numerous calls with Tech Support and with even the help of 2 technicians who came to replace the router and modem twice, the problem is still unfixed.
This is not your typical problem... when playing a video on Youtube, it is hard to to notice it because by the time the internet starts slowing down or even cutting for a split second, the video would have already buffered to a point where it wouldn't be noticeable...however, this issue is very obvious when we play online games where you need constant and stable connection, so if the internet cuts for even a second, you basically get disconnected.
It has been a week now, and the tech people are not being very helpful at all, not offering any solution and not even caring.
I am writing this because I am actually very frustrated by the lack of attention and I am hoping this will escalate my issue.
After speaking with a few experts, they claimed that it could be a port issue, and after mentioning that to Tech support, they decided to send another technician who never showed up... which adds yet another layer of frustration.
Please do something about it....I would appreciate it.
Thanks,
Jude
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Hello Jude!
This is a peer to peer support forum, so unfortune to say don't expect a formal response from Verizon.
Are your devices using wired, or a wireless connection?
Also, have you ran a traceroute when the internet cuts out? This could be helpful in finding where the problem is.
My suggestion first though would be to try with a wired connection, wireless is notorious for dropping often.
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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.