My Internet outage started the night of Wednesday 28 Jan. I called Verizon Tech support and they told me there is currently an outage that may last 24 hours. I waited a day and called Verizon Tech support again the night of Thursday 29 Jan to tell them I still am not able to achieve a successfull PPPoe connection. They told me there is no longer an outage. They were not able to communicate with my ASUS router. The weird thing is that even though my ASUS router was not able to get a PPPoe connection my router could still successful ping, with no packet loss, web servers like Google, Twitter and Facebook. Verizon Tech support had no answer for this behavior. They told me many times that they support only Verizon routers and they also told me that my router is bad. So, I hooked-up three other routers and they all were not able to get a PPPoe connection. I find it hard to believe that I have four bad routers. I checked all of my ethernet cables and they all passed. The routers had a green line for WAN and Internet. Tech support still insists that my router is bad which is a bunch of bull. It is critical that I have my internet connection restored very soon. I will soon have no choice but to get another internet provider.
Is there any network engineer for Verizon that really knows their stuff? I need to speak to that person please.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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