I would really like to upgrade my Internet from 75 Mbps, but I am not willing to pay the $80 extra per month for 300 Mbps. I wish Verizon would bring back the 100 or 150 Mbps options. If Verizon can't help me, I might have switch back to Time Warner Cable.
11-10-2015 07:15 PM - edited 11-10-2015 07:27 PM
I found the answer. It is the type of ONT unit you have, and Verizon not coming out to replace them for older customers. The old ones only go to 100 on ethernet (what mine said, but it was not hooked up), and 75 on cable (max I could get). So, based on what I read I tried this. I ordered 300 service, an extra $120 a month. They came out today and installed the new ONT box which is good up to 500. I already had the upgraded Fios router. Now, on my service options I have 100 and 150 service as selections. 150 is only $20 more than the 75 I had. I was not charged for the ONT upgrade. I read the information on the upgrade and I don't see being held to 300 service. I've already selected the 150 option and changed my plan.
So, it was all about not being able to get someone to come out and swap out my ONT box for a new one. 300 is a sweet speed, but I don't need it, or the $120 a month bill for it. I got the new ONT unit installed today, and the 150 and 100 speeds are already an option a few hours later. I already submitted my 150 downgrade. As I have the right equipment, the 150 downgrade took place immediately and automatically through the Verizon website service changes page. So, I had 300 speed for all of about 5-6 hours. Again, no service charge for the upgrade that I know of. I tried calling and chat sessions and no one could tell why I couldn't get 150 while it was an option for new customers. I guess the new ONT boxes are expensive.
If that's the game Verizon wants to play, so be it. I got my speed in the end.
Follow up: 30 minutes later, my plan (and internet speed) reflects 150 service. If I am charged for any installation, I'll post here, but nothing so far on the bill previews I was shown when switching speeds.
I think I may have to do what you did. Looks like Verizon is being shady and not wanting to tell their older customers this. I even got blown off on the phone when called to ask them. Kept getting the same answer, "we'll look into it."