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Internet Speeds

Posts: 1
Registered: ‎05-23-2017

Internet Speeds

Message 1 of 2

Hello been with the service a couple of months supposed to have 100MBS up and download speeds but I get around 50MBS down and around 100MBS up. Had a couple of technicians over and still no luck with that. Just  trying to get the correct speeds at the Router only. The ONT had been replaced and I changed out my cat5 to cat6 to see if that would help with no luck

Moderator Moderator
Posts: 10,803
Registered: ‎03-18-2013

Re: Internet Speeds

Message 2 of 2

Hi mobouser,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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