Internet & phone down for over two days now

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Internet & phone down for over two days now

Message 1 of 3

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Had phone and internet via generator power for 48 hours during storm, power back on but not fios. Have a green light on the box but nothing else. Power cycling doesn't work. Customer service is useless. Any advice on reseting the service?

2 REPLIES 2

Message 2 of 3

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Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Location ?
County
State

Or....

On the Right Hand side of this Verizon Community Page scroll down to Announcements
Click on Contact Us

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE

Message 3 of 3

(381 Views)

If there are still pwoer outages in your area, then that may be the reason.

By box, I assume you are talking about ONT.

Callo back and ask for technical support.

Or contact them via twitter @verizonsupport.

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