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Internet & phone down for over two days now

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joeg1
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Contributor
Posts: 1
Registered: ‎03-06-2018

Internet & phone down for over two days now

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Had phone and internet via generator power for 48 hours during storm, power back on but not fios.  Have a green light on the box but nothing else.  Power cycling doesn't work. Customer service is useless.  Any advice on reseting the service?

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TomH309
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Posts: 1,425
Registered: ‎05-16-2009

Re: Internet & phone down for over two days now

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Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Location ?
County
State

Or....

On the Right Hand side of this Verizon Community Page scroll down to Announcements
Click on Contact Us

 

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
CRobGauth
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Posts: 7,961
Registered: ‎11-04-2008

Re: Internet & phone down for over two days now

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If there are still pwoer outages in your area, then that may be the reason.

By box, I assume you are talking about ONT.

Callo back and ask for technical support.

Or contact them via twitter @verizonsupport.


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