×

Switch Account

Internet connection annoying goes down once every ~20-30 minutes...

Internet connection annoying goes down once every ~20-30 minutes...

Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎08-06-2011
Message 1 of 6
(1,957 Views)

I'm sick of this.  Why does the internet keep going down every 30 minutes for about 3 minutes, and then going back on.  Does anyone have a reason?  I read a topic that seemed similar to my problem, and someone said it was the router.  Does anyone think this is the case?  How do I go about getting a new one?

5 REPLIES 5
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎08-06-2011
Message 2 of 6
(1,955 Views)

ps i live in Flordia in pasco county

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎08-07-2011
Message 3 of 6
(1,936 Views)

I think this is the cable problem if you are using broadband, cause i also had this type of problem but after change of the cable everything is great. so i think you have to complain about it. this problem can also be of your isp. 

Highlighted
Contributor
Contributor
Posts: 4
Registered: ‎08-07-2011
Message 4 of 6
(1,927 Views)

If you are having connection problems and you have FiOS internet you can always call in at 1-800-VERIZON to get in contact with tech and have them do a line test. That way they can diagnose what the problem is and come up with a resolution to fix your issue and get you up and running again.

Contributor
Contributor
Posts: 7
Registered: ‎07-20-2011
Message 5 of 6
(1,908 Views)

I'm having this same issue, and I'm in Arlington, VA. Problem is I live in a condo, and I think there is an issue with the main box, or the line that runs to it. But Verizon hasn't done anything to help, and I'm on my 3rd tech visit. 

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,420
Registered: ‎12-15-2010
Message 6 of 6
(1,888 Views)

Ask Verizon if they see your line as reporting a weak signal from the ONT to the DSL modem if you have such a setup, or if they see a weak MoCA signal or perhaps a lossy Fiber signal from the PON Splitter to the ONT. Technical terms, but feed it to them and it should get the ball rolling on where the problem is, especially if others in the apartment complex have the same issues. Apartments tend to be problematic for anything DSL related it seems, especially VDSL/VDSL2 if you are being served by such a connection for FiOS.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.