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Internet connection keeps dropping

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kj12
Contributor
Contributor
Posts: 2
Registered: ‎10-10-2012

Internet connection keeps dropping

Message 1 of 2
(801 Views)

Hi,

 

I have an issue with the Fios internet connection. 

The Fios speed test intermittently times out. in the cases when it passess the speed is expected 50/50.

However, it more frequently fails.

I also used the internetfrog.com testing tool which reports inconsistent QoS ranging from 60% to 96%. It also reports very low up/down (35/3) speed compared to FIos test. While I am inclidned to dismiss these lows speed numbers, I totally beleive there is a QoS issue.

I have several applications that are very senstitive to these drops in the quaility and are not working.

 

I spent a day with a FIos technican to replace splitters on coax, repalced routers, switched the ONT to Ethernet from coax.

Nothing works.

Obviously, I need this escalated to the next support level.

Any help will be appreciated. 

 

 

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1 REPLY 1
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Internet connection keeps dropping

Message 2 of 2
(734 Views)

@kj12 wrote:

Hi,

 

I have an issue with the Fios internet connection. 

The Fios speed test intermittently times out. in the cases when it passess the speed is expected 50/50.

However, it more frequently fails.

I also used the internetfrog.com testing tool which reports inconsistent QoS ranging from 60% to 96%. It also reports very low up/down (35/3) speed compared to FIos test. While I am inclidned to dismiss these lows speed numbers, I totally beleive there is a QoS issue.

I have several applications that are very senstitive to these drops in the quaility and are not working.

 

I spent a day with a FIos technican to replace splitters on coax, repalced routers, switched the ONT to Ethernet from coax.

Nothing works.

Obviously, I need this escalated to the next support level.

Any help will be appreciated. 

 

 

Capture.PNG


Verizon has been have problems with the speed test internet site. Try speedtest.net instead to see what you get.

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