Internet connection lost every 4--5 hours

Reply
Highlighted
Contributor
Contributor
Posts: 4
Registered: ‎11-21-2013

Internet connection lost every 4--5 hours

Message 1 of 8
(807 Views)

I have this new FIOS router, WHICH I PAID FOR (stupidly).  Ever since I got it, my internet connection disconnects every 4--5 hours.  It'll drop, be out for 2--3 minutes, and then reconnect.  Extremely annoying.  I see there are a lot of people complaining about this.  Any fixes that are known out there?

7 REPLIES 7
Highlighted
Employee Employee
Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: Internet connection lost every 4--5 hours

Message 2 of 8
(733 Views)

That shouldn't be happening.

Have we had you reset the router or the back up battery box yet?

 

~Jess

Highlighted
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎12-17-2014

Re: Internet connection lost every 4--5 hours

Message 3 of 8
(717 Views)
That is my exact problem, and the solution was new 99 dollar router. I guess that was not the real solution.

Verizon loves to fleece customers, refuse to waive fee even with a long history of problems with previous routers.

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎12-18-2014

Re: Internet connection lost every 4--5 hours

Message 4 of 8
(688 Views)

I have the same problem.  Upgrade to quantum gateway with new router.  Wifi range is worse than the Aeotinic router and i'm supposed to have 75/75 speed the actual speed is 25/40

Highlighted
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: Internet connection lost every 4--5 hours

Message 5 of 8
(680 Views)

@herbc0704 wrote:

I have the same problem.  Upgrade to quantum gateway with new router.  Wifi range is worse than the Aeotinic router and i'm supposed to have 75/75 speed the actual speed is 25/40


If the new Gateway range is worse as well as the speed then something isn't setup correctly. Sometimes a hard reset can fix issues with it, but if you aren't seeing the speeds or range it could be the channel the bands are on.

There's no way you were getting max 75/75 on wifi with the rev. i. Wired yes, but not wifi. Don't know if you meant wired or not.

I have the gateway and it is far better then the rev. i imo. Way more range for me and full wifi speeds on 5 ghz AC.

Try a hard reset and if that doesn't fix it call tech support. They can check to make sure the router is configured correctly on their end.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Internet connection lost every 4--5 hours

Message 6 of 8
(647 Views)

75/75 wireless is perfectly possible on a rev I.  I have one on a 150/150 plan and get about 130/99 wireless from my laptop (not sitting that far from router.

Highlighted
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: Internet connection lost every 4--5 hours

Message 7 of 8
(628 Views)

@tns_2 wrote:

75/75 wireless is perfectly possible on a rev I.  I have one on a 150/150 plan and get about 130/99 wireless from my laptop (not sitting that far from router.


You must have a good wifi adapter then or not much channel congestion. I have a good one that could only get 30 max on the rev. i.. Now I get the full 75 with the gateway......of course I'm only 1 of 2 using the 5ghz band where I am.

Highlighted
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Internet connection lost every 4--5 hours

Message 8 of 8
(621 Views)

 

FWIW, I also get ~75 mb/s up and down on my Gateway laptop connected via WiFi to my Actiontec Rev I router.  Assuming the laptop is in the same room as the router....

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.