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Internet connection lost every 4--5 hours

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TexasBlue42
Contributor
Contributor
Posts: 4
Registered: ‎11-21-2013

Internet connection lost every 4--5 hours

Message 1 of 8
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I have this new FIOS router, WHICH I PAID FOR (stupidly).  Ever since I got it, my internet connection disconnects every 4--5 hours.  It'll drop, be out for 2--3 minutes, and then reconnect.  Extremely annoying.  I see there are a lot of people complaining about this.  Any fixes that are known out there?

7 REPLIES 7
Verizon_Support
Employee Employee
Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: Internet connection lost every 4--5 hours

Message 2 of 8
(878 Views)

That shouldn't be happening.

Have we had you reset the router or the back up battery box yet?

 

~Jess

mfloydc
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎12-17-2014

Re: Internet connection lost every 4--5 hours

Message 3 of 8
(862 Views)
That is my exact problem, and the solution was new 99 dollar router. I guess that was not the real solution.

Verizon loves to fleece customers, refuse to waive fee even with a long history of problems with previous routers.

herbc0704
Contributor
Contributor
Posts: 2
Registered: ‎12-18-2014

Re: Internet connection lost every 4--5 hours

Message 4 of 8
(833 Views)

I have the same problem.  Upgrade to quantum gateway with new router.  Wifi range is worse than the Aeotinic router and i'm supposed to have 75/75 speed the actual speed is 25/40

SinCara
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: Internet connection lost every 4--5 hours

Message 5 of 8
(825 Views)

@herbc0704 wrote:

I have the same problem.  Upgrade to quantum gateway with new router.  Wifi range is worse than the Aeotinic router and i'm supposed to have 75/75 speed the actual speed is 25/40


If the new Gateway range is worse as well as the speed then something isn't setup correctly. Sometimes a hard reset can fix issues with it, but if you aren't seeing the speeds or range it could be the channel the bands are on.

There's no way you were getting max 75/75 on wifi with the rev. i. Wired yes, but not wifi. Don't know if you meant wired or not.

I have the gateway and it is far better then the rev. i imo. Way more range for me and full wifi speeds on 5 ghz AC.

Try a hard reset and if that doesn't fix it call tech support. They can check to make sure the router is configured correctly on their end.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Internet connection lost every 4--5 hours

Message 6 of 8
(792 Views)

75/75 wireless is perfectly possible on a rev I.  I have one on a 150/150 plan and get about 130/99 wireless from my laptop (not sitting that far from router.

SinCara
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: Internet connection lost every 4--5 hours

Message 7 of 8
(773 Views)

@tns_2 wrote:

75/75 wireless is perfectly possible on a rev I.  I have one on a 150/150 plan and get about 130/99 wireless from my laptop (not sitting that far from router.


You must have a good wifi adapter then or not much channel congestion. I have a good one that could only get 30 max on the rev. i.. Now I get the full 75 with the gateway......of course I'm only 1 of 2 using the 5ghz band where I am.

eljefe
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Internet connection lost every 4--5 hours

Message 8 of 8
(766 Views)

 

FWIW, I also get ~75 mb/s up and down on my Gateway laptop connected via WiFi to my Actiontec Rev I router.  Assuming the laptop is in the same room as the router....

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