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Internet keeps dropping

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Contributor
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Posts: 1
Registered: ‎03-19-2020

Internet keeps dropping

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So recently my Verizon internet service has been dropping intermittently, but the internet globe on my router is still white. I know it is not a device problem because it affects every device on my network. 

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Contributor
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Registered: ‎04-17-2020

Re: Internet keeps dropping

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I'm having same problem - did you find a solution?

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Platinum Contributor III Platinum Contributor III
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Posts: 6,024
Registered: ‎09-24-2008

Re: Internet keeps dropping

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To both of you:

 

#1 Do you have wired computers connected to the router?

 

#2 Only if so: Does this happen only on the wireless connection?

 

#3 While we get that you have FIOS Internet, do you also have FIOS TV?

 

#4 What is the brand and model of your router?

 

Please note for this next question even if you have another one that is not use, you must say no. For example: No, but it is a spare.

 

Q 5: Is that the only router that you have?

 

#6 If no to that question: What is the brand and model of the other router?

 

Please note for this next question: One of the NICs must be a wired NIC.

 

Q 7: Do you have spare computer that works that either has two NICs or you could add a second NIC?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Contributor
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Registered: ‎04-20-2020

Re: Internet keeps dropping

Message 4 of 5
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I am not the original poster, but have this same issue:

 

#1 Do you have wired computers connected to the router?

Yes, I have one.  It drops the connection as well.

 

#2 Only if so: Does this happen only on the wireless connection?

Yes, I have one.  It drops the connection as well.

 

#3 While we get that you have FIOS Internet, do you also have FIOS TV?

Yes.

 

#4 What is the brand and model of your router?

Verizon supplied router; with coaxial and ethernet; I just bought an almond.  But the internet still dropped today.

Please note for this next question even if you have another one that is not use, you must say no. For example: No, but it is a spare.

 

Q 5: Is that the only router that you have?

we just bought an almond, hoping it would solve the problem.  but the internet still kept cutting out today in spite of the router saying it had a great signal.

 

#6 If no to that question: What is the brand and model of the other router?

almond 9s 3xwd

 

Please note for this next question: One of the NICs must be a wired NIC.

Ack...sorry.  I dn't know what NIC stands for.

Q 7: Do you have spare computer that works that either has two NICs or you could add a second NIC?

NIC?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,024
Registered: ‎09-24-2008

Re: Internet keeps dropping

Message 5 of 5
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@ChehreeG wrote:

I am not the original poster, but have this same issue:

 

#1 Do you have wired computers connected to the router?

Yes, I have one.  It drops the connection as well.

 

#2 Only if so: Does this happen only on the wireless connection?

Yes, I have one.  It drops the connection as well.

 

#3 While we get that you have FIOS Internet, do you also have FIOS TV?

Yes.

 

#4 What is the brand and model of your router?

Verizon supplied router; with coaxial and ethernet; I just bought an almond.  But the internet still dropped today.

Please note for this next question even if you have another one that is not use, you must say no. For example: No, but it is a spare.

 

Q 5: Is that the only router that you have?

we just bought an almond, hoping it would solve the problem.  but the internet still kept cutting out today in spite of the router saying it had a great signal.

 

#6 If no to that question: What is the brand and model of the other router?

almond 9s 3xwd

 

Please note for this next question: One of the NICs must be a wired NIC.

Ack...sorry.  I dn't know what NIC stands for.

Q 7: Do you have spare computer that works that either has two NICs or you could add a second NIC?

NIC?


A simple search with an online search engine, like Google finds out this

 

Network interface controller, REF = https://en.wikipedia.org/wiki/Network_interface_controller

 

Anyways, put the fios router into bridge mode and use your own router. If the g3100, see Just got a G3100 and a new setup. How do I bridge it? 

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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