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Internet keeps dropping

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M321
Contributor
Contributor
Posts: 1
Registered: ‎03-19-2020

Internet keeps dropping

Message 1 of 7
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So recently my Verizon internet service has been dropping intermittently, but the internet globe on my router is still white. I know it is not a device problem because it affects every device on my network. 

6 REPLIES 6
Whalerman
Contributor
Contributor
Posts: 1
Registered: ‎04-17-2020

Re: Internet keeps dropping

Message 2 of 7
(8,170 Views)

I'm having same problem - did you find a solution?

dslr595148
Trivia Champ
Trivia Champ
Posts: 6,062
Registered: ‎09-24-2008

Re: Internet keeps dropping

Message 3 of 7
(8,114 Views)

To both of you:

 

#1 Do you have wired computers connected to the router?

 

#2 Only if so: Does this happen only on the wireless connection?

 

#3 While we get that you have FIOS Internet, do you also have FIOS TV?

 

#4 What is the brand and model of your router?

 

Please note for this next question even if you have another one that is not use, you must say no. For example: No, but it is a spare.

 

Q 5: Is that the only router that you have?

 

#6 If no to that question: What is the brand and model of the other router?

 

Please note for this next question: One of the NICs must be a wired NIC.

 

Q 7: Do you have spare computer that works that either has two NICs or you could add a second NIC?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

ChehreeG
Contributor
Contributor
Posts: 1
Registered: ‎04-20-2020

Re: Internet keeps dropping

Message 4 of 7
(8,056 Views)

I am not the original poster, but have this same issue:

 

#1 Do you have wired computers connected to the router?

Yes, I have one.  It drops the connection as well.

 

#2 Only if so: Does this happen only on the wireless connection?

Yes, I have one.  It drops the connection as well.

 

#3 While we get that you have FIOS Internet, do you also have FIOS TV?

Yes.

 

#4 What is the brand and model of your router?

Verizon supplied router; with coaxial and ethernet; I just bought an almond.  But the internet still dropped today.

Please note for this next question even if you have another one that is not use, you must say no. For example: No, but it is a spare.

 

Q 5: Is that the only router that you have?

we just bought an almond, hoping it would solve the problem.  but the internet still kept cutting out today in spite of the router saying it had a great signal.

 

#6 If no to that question: What is the brand and model of the other router?

almond 9s 3xwd

 

Please note for this next question: One of the NICs must be a wired NIC.

Ack...sorry.  I dn't know what NIC stands for.

Q 7: Do you have spare computer that works that either has two NICs or you could add a second NIC?

NIC?

dslr595148
Trivia Champ
Trivia Champ
Posts: 6,062
Registered: ‎09-24-2008

Re: Internet keeps dropping

Message 5 of 7
(7,976 Views)

@ChehreeG wrote:

I am not the original poster, but have this same issue:

 

#1 Do you have wired computers connected to the router?

Yes, I have one.  It drops the connection as well.

 

#2 Only if so: Does this happen only on the wireless connection?

Yes, I have one.  It drops the connection as well.

 

#3 While we get that you have FIOS Internet, do you also have FIOS TV?

Yes.

 

#4 What is the brand and model of your router?

Verizon supplied router; with coaxial and ethernet; I just bought an almond.  But the internet still dropped today.

Please note for this next question even if you have another one that is not use, you must say no. For example: No, but it is a spare.

 

Q 5: Is that the only router that you have?

we just bought an almond, hoping it would solve the problem.  but the internet still kept cutting out today in spite of the router saying it had a great signal.

 

#6 If no to that question: What is the brand and model of the other router?

almond 9s 3xwd

 

Please note for this next question: One of the NICs must be a wired NIC.

Ack...sorry.  I dn't know what NIC stands for.

Q 7: Do you have spare computer that works that either has two NICs or you could add a second NIC?

NIC?


A simple search with an online search engine, like Google finds out this

 

Network interface controller, REF = https://en.wikipedia.org/wiki/Network_interface_controller

 

Anyways, put the fios router into bridge mode and use your own router. If the g3100, see Just got a G3100 and a new setup. How do I bridge it? 

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Gumby3
Contributor
Contributor
Posts: 1
Registered: ‎06-21-2021

Re: Internet keeps dropping

Message 6 of 7
(496 Views)

The internet would drop every so often before, now it’s daily and multiple times a day. 

GaryDM
Moderator Moderator
Moderator
Posts: 2,136
Registered: ‎07-06-2016

Re: Internet keeps dropping

Message 7 of 7
(488 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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