My internet light is also orange/amber and no internet. I power cycled the router and ont and still nothing. I called Verizon and they had me go through all the same steps (it took at least an hour disconnecting, waiting, reconnecting, repeat...) and it still does not work. They said my router is bad and they are sending a new one. I'm a little suspicious about this because the router is only one week old and had been working fine. I'm betting it is an IP issue. We'll see when the new router gets here I guess.
I had same issue...Called 800-verizion , they rebooted ONT...I have 2 routers had to reboot my internal router as well after ONT reboot and got back on line. Waited about 30 minutes to speak to someone...guessing a bigger issue is going on. Issue has been going on for a couple of days. Everytime when the IVR reset my connection, it would restore by the time I got an agent.
@ctorres2167 wrote:
Smith6612 that worked perfectly!!!!! Unplugged router and backup battery disconnected the battery from inside. Left it unplugged for 2 minutes. Connected everything and everything works fine.
Glad to hear!
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