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01-06-2012 08:23 PM
Do you have any other services, such as TV and Phone with the FiOS Internet service? Are those two services working correctly?
I'm also curious if you have tried giving both the router and the ONT a reboot to see if that kicks them back into gear.
01-06-2012 08:29 PM
Just switch the router off using the power switch in the back of it. While it's off, go to your ONT, and disconnect the ONT from AC Power. From there, locate the Battery Backup Unit for the ONT, and disconnect the Battery. Give the ONT 30 seconds without power, and then reconnect the battery, and finally, the AC Adapter for the ONT. Make sure TV service and Phone Service is working, and then turn the router back on. See if it comes online.
01-06-2012 08:36 PM
The ONT is either in your basement or outside. The AC adapter and Battery Backup Unit will be inside somewhere near the ONT. When you power cycle the ONT, it will disable the phone and TV service until the ONT starts back up. If you want, you can have Verizon try to reboot it from there end first before you try cycling it if you're uncomfortable with doing this. They might be able to spot other issues that are preventing the router from connecting.
01-06-2012 08:39 PM
01-06-2012 08:58 PM
1800VERIZON is the phone number to dial, typically. The phone menus should be easy to navigate from that point. Just remember to speak clearly if you have no option to enter in information using the phone's keypad.