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Is anyone else's xbox live have unplayable latency? Southern California

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-13-2011

Is anyone else's xbox live have unplayable latency? Southern California

Message 1 of 14
(2,618 Views)

i have now switched out my entire network because verizon kept telling me my network was causing the lag. Eight months of calling and complaining and no one will help me. When i first got fios it was fine, but something changed almost a year ago and it's been getting worse by the week.

 

Here are a couple of my theories: Verizon's network can't handle the streaming media boom that has happened over the last 10 months(netflix, hulu, youtube, etc), or Verizon has started to throttle p2p(bittorrent) traffic and because a lot of xbox live traffic is p2p that gets bundled with it.

 

I can't be the only one that has noticed this. Anyone else?

13 REPLIES 13
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,495
Registered: ‎12-15-2010

Re: Is anyone else's xbox live have unplayable latency? Southern California

Message 2 of 14
(2,604 Views)
A few people have been noticing issues with Verizon's backbone or issues with PON cards causing high latency at night. When you are having trouble with Xbox Live, are you getting full speed on your FiOS connection? Can you post up a traceroute to Google.com when the 360 is lagging up?
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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-13-2011

Re: Is anyone else's xbox live have unplayable latency? Southern California

Message 3 of 14
(2,574 Views)

I'm having problems all the time. I've even tried logging on at 4am during the week with no luck.  Some days its worse then others but never playable. Im trying to get a refund on my xbox live subscription but ms hasn't responded. 

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-13-2011

Re: Is anyone else's xbox live have unplayable latency? Southern California

Message 4 of 14
(2,562 Views)

here is a trace of google.

 

 

 1  l101.lsanca-vfttp-11.verizon-gni.net (71.254.160.1)  8.995 ms  8.518 ms  7.497 ms
 2  g11-0-2-1820.lsanca-lcr-08.verizon-gni.net (130.81.140.0)  321.852 ms  252.024 ms  342.606 ms
 3  so-7-0-1-0.lax01-bb-rtr2.verizon-gni.net (130.81.29.142)  310.807 ms  325.492 ms  140.421 ms
 4  0.so-6-0-0.xt2.lax9.alter.net (152.63.10.157)  314.427 ms  311.276 ms  302.454 ms
 5  0.so-7-1-0.xl4.lax15.alter.net (152.63.1.242)  210.191 ms  332.829 ms  321.960 ms
 6  tengige0-5-2-0.gw4.lax15.alter.net (152.63.115.190)  324.949 ms  332.567 ms  290.407 ms
 7  google-gw.customer.alter.net (63.125.112.154)  352.340 ms  341.708 ms  340.294 ms
 8  216.239.46.38 (216.239.46.38)  312.322 ms  324.224 ms  312.782 ms
 9  64.233.174.70 (64.233.174.70)  312.439 ms  324.925 ms  290.387 ms
10  lax04s01-in-f104.1e100.net (66.102.7.104)  312.261 ms  314.115 ms  317.368 ms

 

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Is anyone else's xbox live have unplayable latency? Southern California

Message 5 of 14
(2,551 Views)

Are you wireless ir running torrents?   those are nasty!

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-13-2011

Re: Is anyone else's xbox live have unplayable latency? Southern California

Message 6 of 14
(2,533 Views)

 


@Hubrisnxs wrote:

Are you wireless ir running torrents?   those are nasty!


 

Nope, wired connection no other bandwidth going. I even unplugged all my STBs to see if that would help. No dice. What sucks even more is I am less then a year into my two year contract and vz tells me it's $330 dollars to terminate early! I told them about the problems I am having but they just tell me it's microsofts servers. When I talk to MS they tell me it's verizon's fault. 

 

Even if this problem is fixed before my contract ends, I will probably end up duming them anyways given how poor their customer service is.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Is anyone else's xbox live have unplayable latency? Southern California

Message 7 of 14
(2,522 Views)

you should put in another report, and push them to escelate it to their Network tech's, or put in a request at the VZ direct forums

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-13-2011

Re: Is anyone else's xbox live have unplayable latency? Southern California

Message 8 of 14
(2,508 Views)

I did that a few months ago. They had me run a few traceroutes, then told me everything was fine even though i knew that it wasn't. Now they won't even respond to my posts over there. 

 

If they can't provide the service fine, I just wish they would admit to it and let me terminate my contract. It sucks paying this much for internet that I can't use for what i want, and knowing my friends on timewarner are paying 1/4 of what I am and getting great service. I  also find it ironic that ISPs want to have tiered internet plans, but when someone complains of bad service all they offer is 2 months free of Shotime instead of prorating their plan.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Is anyone else's xbox live have unplayable latency? Southern California

Message 9 of 14
(2,365 Views)

try the twitter support guy, he seems kinda on top of it.   

 

http://twitter.com/verizonsupport

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-13-2011

Re: Is anyone else's xbox live have unplayable latency? Southern California

Message 10 of 14
(1,980 Views)

Just spent a week talkiing with the twitter guy, and got a few calls from tech support trying to fix my connection.  They basically said from there end they could see nothing wrong with my connection. Even after i sent them this video. I guess I'm going to call microsoft to see if they can pinpoint where the lag is coming and hopefully relay that info to vz.

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