When I can't load a youtube video on my desktop I'll switch to my phone and check to see if it is youtube or FIOS by switch between wifi and 4G. When on wifi the video stalls, but as soon as I switch to 4G it loads faster than my desktop.
I also ran to my next door neighbor's house with Cox Cable and the same videos load fine at his house in 1080 HD!
Painful, too painful,
I've 50/25, decent speed - should be enough for Youtube streaming - But lately I've encountered loading issues with Verizon's own app "Verizon FiOs Mobile" for live and on-demand services, I live in the Chesapeake area I had Cox before - lesser speed - but I was able to stream 1080p Youtube videos, now I'm lucky if I can play a full non-interrupted 360 clip. I've only been a customer since December and thought the fiber optics service would really be the way to go... not quite sure I made the right move.
02-21-2013 09:03 AM - edited 02-21-2013 09:05 AM
My Youtube videos are also loading horrendously slow. I did a speed test to NJ and I am getting 30Mb/s download, 20Mb/s upload with a 19ms latency. That is FAST. I pinged youtube and below are the results:
$ ping www.youtube.com
PING youtube-ui.l.google.com (18.104.22.168): 56 data bytes
64 bytes from 22.214.171.124: icmp_seq=0 ttl=55 time=86.422 ms
64 bytes from 126.96.36.199: icmp_seq=1 ttl=55 time=86.699 ms
64 bytes from 188.8.131.52: icmp_seq=2 ttl=55 time=86.148 ms
64 bytes from 184.108.40.206: icmp_seq=3 ttl=55 time=87.094 ms
64 bytes from 220.127.116.11: icmp_seq=4 ttl=55 time=86.421 ms
So there appears to be nothing at all wrong with my connection and it is super fast. Yet when I load almost ANY Youtube video, it loads the first 1-5 seconds and spins. If I refresh my video page up to 10 times it might buffer correctlty and eventually play. Whatever the reason, it is **bleep** me off.
@VERIZON - FIX this or I am dropping your Internet and TV...cell phone too...
I wanted to add my trace to them as well:
$ traceroute www.youtube.com
traceroute: Warning: www.youtube.com has multiple addresses; using 18.104.22.168
traceroute to youtube-ui.l.google.com (22.214.171.124), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.995 ms 0.485 ms 0.417 ms
2 l100.pitbpa-vfttp-26.verizon-gni.net (126.96.36.199) 4.893 ms 3.910 ms 4.158 ms
3 g0-1-326.pitbpa-lcr-03.verizon-gni.net (188.8.131.52) 3.619 ms 4.439 ms 4.072 ms
4 so-15-0-3-0.res-bb-rtr1.verizon-gni.net (184.108.40.206) 10.251 ms 12.559 ms 11.020 ms
5 0.xe-4-0-0.xl4.iad8.alter.net (220.127.116.11) 11.859 ms 11.431 ms 68.374 ms
6 tengige0-7-0-0.gw7.iad8.alter.net (18.104.22.168) 12.414 ms
tengige0-5-0-1.gw7.iad8.alter.net (22.214.171.124) 14.466 ms
tengige0-7-4-0.gw7.iad8.alter.net (126.96.36.199) 28.417 ms
7 google-gw.customer.alter.net (188.8.131.52) 10.886 ms 11.372 ms 11.450 ms
8 184.108.40.206 (220.127.116.11) 15.606 ms 11.888 ms
18.104.22.168 (22.214.171.124) 14.770 ms
9 126.96.36.199 (188.8.131.52) 36.331 ms
184.108.40.206 (220.127.116.11) 35.354 ms 34.671 ms
10 18.104.22.168 (22.214.171.124) 33.181 ms 31.946 ms 32.733 ms
11 126.96.36.199 (188.8.131.52) 47.253 ms 46.353 ms 46.125 ms
12 184.108.40.206 (220.127.116.11) 56.459 ms
18.104.22.168 (22.214.171.124) 60.838 ms 58.518 ms
13 126.96.36.199 (188.8.131.52) 87.540 ms 85.867 ms 86.108 ms
14 184.108.40.206 (220.127.116.11) 104.308 ms 85.552 ms 89.549 ms
15 18.104.22.168 (22.214.171.124) 87.055 ms 86.784 ms 85.115 ms
16 nuq04s09-in-f1.1e100.net (126.96.36.199) 86.072 ms 86.791 ms 86.829 ms
I know there are a ton of Fios and Youtube threads, and i hate to make a new one, but i swear i am getting even less throughout put than most.
I’m in PA out the east coast, and Youtube is almost 100% useless to me these days, some vids will "NEVER" buffer all the way through. Even if I let them sit for like 20 min. Other times i will get sub 100k through them. Even the 480 videos stall out on me. I end up watching youtube on my phone and turning OFF my wifi, which is hilariously ridiculous that the 4g is so much faster with youtube. Goes without saying the problem isn’t just the PC, its all wired and wireless devices in the house. I run bandwidth meters non-stop and its exiting when I get like 200k+ off of youtube.
It’s Definitely not youtubes fault either, many people just say youtube isnt up to the task, i have to disagree, at least in my testing on the stuff i watch. I run a remote desktop into work and there are 0 issues with youtube there. And Yes, I have made sure I am having the problem at home, opened remote desktop and verified the same video is totally fine from work, and I have tested a ton. My friends with Fios definitely see slow connections but no one has said its as bad as mine, and comcast people seem to say its fine for them.
I can get full bandwidth from just about anywhere else, other sites are no problem.
Basically.. what the heck? Why is this just a Fios issue? Anyone else see anything this bad? Or have any thoughts or ideas of what (if anything) can be done?
I have 30 megabit service which is actually a bit better than expected. i should at 3.75 megs down but i pull 3.9 constant. or about 31+ megabits
By megs and k I mean “real” 1024 versions of megabytes and kilobytes.
It hasn’t always been this bad, maybe the last like 2-3 months or so have been noticeably worse, but it has been pretty crappy for at least 6 months if not longer and I just have dealt with it.
I watch youtube the way some people watch tv, so this is a big deal to me, starting to even consider it being a “Deal Breaker” if it can’t be corrected.
I am not saying changing the DNS Servers will help OR not but if want to where to set them, I point you to
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
I have nothing else to say ,just post my tracert result!
You should check the interface with google, what's happened?
C:\Users\cache>tracert www.youtube.com [188.8.131.52]
1 2 ms <1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 5 ms 5 ms 5 ms L100.PGHKNY-VFTTP-10.verizon-gni.net [96.248.*.*]
3 8 ms 8 ms 7 ms G3-0-0-110.PGHKNY-LCR-01.verizon-gni.net [130.81
4 23 ms 25 ms 23 ms 184.108.40.206
5 24 ms 25 ms 25 ms 0.so-7-0-0.XT1.NYC4.ALTER.NET [220.127.116.11]
6 25 ms 27 ms 28 ms TenGigE0-4-0-0.GW8.NYC4.ALTER.NET [18.104.22.168]
7 * * * request time out
8 16 ms 17 ms 17 ms 22.214.171.124
9 32 ms 25 ms 24 ms 126.96.36.199
10 31 ms 29 ms 16 ms lga15s29-in-f0.1e100.net [188.8.131.52]
C:\Users\cache>tracert www.youtube.com [184.108.40.206]
1 3 ms <1 ms 5 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 4 ms 4 ms L100.PGHKNY-VFTTP-10.verizon-gni.net [96.248.*.*]
3 5 ms 7 ms 7 ms G3-0-0-210.PGHKNY-LCR-02.verizon-gni.net [130.81
4 8 ms 8 ms 7 ms 220.127.116.11
5 25 ms 15 ms 26 ms 0.so-6-0-3.XT2.NYC4.ALTER.NET [18.104.22.168]
6 27 ms 23 ms 8 ms TenGigE0-7-2-0.GW8.NYC4.ALTER.NET [22.214.171.124]
7 77 ms * 76 ms google-gw.customer.alter.net [126.96.36.199]
8 11 ms 7 ms 8 ms 188.8.131.52
9 10 ms 11 ms 10 ms 184.108.40.206
10 18 ms 15 ms 8 ms lga15s34-in-f3.1e100.net [220.127.116.11]
Me too...........................How come absolutely noone from verizon will even acknowledge the youtube post???? Not this one or any of the hundered others???.................This to me admits there aware of something either that they are doing or they cant figure out a solution..................I know verizon its just normal congestion right???...............Then explain this.........When comcast was having the problems in 2008 and 2009 with youtube ( just look at the date of the forums when they posted the youtube buffering complaints) what did they do to fix it??? Kick everyone off the internet??? Doing a search in google for this will yield nothing but forums with date of 2012 to present for us verizon customers. SOMEONE PLEASE TELL ME WHY I SHOULDN'T GO BACK TO COMCAST???? I have 75/35 by the way not that is matters on youtube the one thing I do use.
I was on chat for a good 20 minutes with FIOS and shared my screen with them so they could see the issues. It took a few tries for them to agree with me. My speed test showed 85/35 in Philadelphia and I couldn't even stream a 240p youtube video. They said they are escalating it and will call me back. I hope that happens.
My connection is always at the same bottleneck as yours - google-gw.customer.alter.net
Tracing route to youtube.com [18.104.22.168]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 24 ms 8 ms 6 ms L100.NRFLVA-VFTTP-17.verizon-gni.net [173.71.146
3 10 ms 6 ms 11 ms G0-2-5-1.NRFLVA-LCR-22.verizon-gni.net [130.81.1
4 18 ms 19 ms 20 ms xe-0-1-4-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
5 24 ms 27 ms 26 ms 0.xe-4-1-3.XL4.IAD8.ALTER.NET [22.214.171.124]
6 26 ms 26 ms 25 ms TenGigE0-7-2-0.GW7.IAD8.ALTER.NET [126.96.36.199]
7 * * 108 ms google-gw.customer.alter.net [188.8.131.52]
8 24 ms 26 ms 27 ms 184.108.40.206
9 25 ms 27 ms 29 ms 220.127.116.11
10 23 ms 26 ms 26 ms iad23s08-in-f5.1e100.net [18.104.22.168]
C:\Documents and Settings\John>
I performed a whois and Verizon Business owns the alter.net domain. The ip address 22.214.171.124 is owned by ANS Communications which is owned by Verizon as well.
Why does verizon own a domain with google included in the domain name? Are they filtering all google/youtube traffic through it?