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Is it me or youtube being slow at times?

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jambulo
Contributor
Contributor
Posts: 2
Registered: ‎04-25-2013

Re: Is it me or youtube being slow at times?

Message 131 of 226
(4,076 Views)

I've been dealing with this problem for the last several months, and I'm really sick of it.  I came up with some evidence that MAY prove that Verizon could be throttling our Youtube traffic.  I ran several test while capturing the traffic with Wireshark to give me some graphs of the throughput.

 

-First thing I did was get a baseline of my current throughput(One of Verizons commercials used Speedtest.net, so I will use that as well)

Speedtest.net Bandwidth Test Results - 13Mbps download rate, 6Mbps upload rate.  I am on the 15/5 internet plan.

Wireshark graph of the Speedtest.net bandwidth test.

 

-With Wireshark running, I then I went to Youtube and played 2 videos for about 1 minute each...

Thor Trailer @ 1080p.  Video NEVER played within the 1 minute test.  It just took too long to download enough data to play.

World War Z Trailer @ 720p.  Again, video NEVER played within the 1 minute test.

 

-Here's where it gets interesting.  For the next test, I opened the exact same videos via a proxy.  For those that don't know, a proxy is a server/service that acts as the middleman between you and the requested resource.  So in this case, I make a request for the Youtube video from my PC, the proxy server goes to Youtube for me, then sends me the video.

Thor Trailer @ 1080p.  Video played instantly and never buffered.

World War Z Trailer @ 720p.  Video played instantly and never buffered.

 

...Also, I get similar results when testing with my smartphone.  When connected to my wireless network(on Verizon), attempting to watch Youtube videos is unbearable.  It'll take minutes to buffer enough just to begin the video, then it'll play for about 5-10 seconds before it has to buffer again for another couple minutes.  When disconnecting from wireless(Verizon), and using only the cellular network(T-Mobile), I can watch High Quality videos all day with very little buffering.

NYCFiosBoy
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎01-22-2013

Verizon Youtube Video Extremely Slow - Only Acknowledged - Nothing Is Being Done

Message 132 of 226
(3,954 Views)

Hello there fellow Verizon subscribers,

 

I don't know about you but for the past 2 months, starting back in February, Youtube and many other video streaming services has been extremely slow. I mean really slow. Even at lower resolutions (such as 240p) the video doesn't buffer nor does anything happen if you pause and wait for 30 minutes to an hour. I have 35/15 mbps fios internet. If you are experiencing this problem, please voice your concern by adding a plus to this idea so that it becomes acknowledged and hopefully in the near future, fixed.

 

I'm not the only one with this problem. There are forums on reddit, dslreports, and even on verizon's community forum at which there has been so much disdain with Verizon's lack of support for this problem. Check this out:

 

http://www.reddit.com/r/Android/comments/1axwab/you_tube_becoming_a_big_pos_load_times_are/c91qw0l

This link provides me with a method to block certain ip addresses that may be throttling my streaming - " By rejecting these IP address ranges you will force the video to be served to you directly. This harnesses the full download speed of your internet connection. Other people can dive into the complexity much better than I ever could, but that’s the overall theme."

 

http://forums.verizon.com/t5/FiOS-Internet/Is-it-me-or-youtube-being-slow-at-times/td-p/528287/page/...

This method furthermore shows me how to block those ip addresses on the actiontec fios router directly.

 

http://forums.verizon.com/t5/FiOS-Internet/Is-it-me-or-youtube-being-slow-at-times/td-p/528287/page/...

This on the same forum of verizon that I believe is being blatantly ignored, shows possible proof that Verizon is actually throttling video streaming on youtube. If you try the glastnost test it will show a negative that verizon is not throttling our speeds, which I find it hard to believe.

 

http://forums.verizon.com/t5/FiOS-Internet/Update-on-Video-Streaming-Issues-Verizon-Officially-Ackno...

Other testimonies show that subscriber's 3g/4g networks are actually streaming faster than the coax/wired network.

 

Don't get me wrong, Verizon has acknowledged this problem going back all the way from February of 2013 and there is no time frame of when this is going to be fixed. I can only pray for a new and better service to come around *ahem(Google Fiber). Verizon please listen to your customers about this crucial problem with streaming issues and fix it before we all run to the bigger and better internet service provider (Google Fiber) that doesn't have us be submitted to such poor/mediocre service. And no I will not upgrade my existing service for 10 dollars more a month to fix a problem that shouldn't exist.

 

KristopherSteel
Contributor
Contributor
Posts: 1
Registered: ‎04-30-2013

YouTube USELESS w/FIOS

Message 133 of 226
(3,649 Views)

Whats the issue FIOS?  It only happens on FIOS and nowhere else.  Not at work, not on my AT&T phone, friends house with Comcast, nowhere else but on FIOS. Myself and several other friends that have FIOS on any machine have this issue.  We have to use a proxy to get around the issue.

 

Are you throttling us?  75/45 plan here and YouTube doesn't load for crap at the lowest setting.  Please give us some answers.  I know I'm not the only one.  There are threads all over about this!

jambulo
Contributor
Contributor
Posts: 2
Registered: ‎04-25-2013

Re: Is it me or youtube being slow at times?

Message 134 of 226
(3,581 Views)

So I decided to do a quick online chat with Verizons Tech Support.  The good news is, they admitted to the issue being on their end.  The bad news, he could not give me any dates to when the issue will be fixed.  Basically, he said Verizon is working on upgrading their pipe to Googles servers.  The Tech Support person also admitted to having issues with YouTube using his own personal Verizon internet at home.  Here is a snippet of our support session...

 

{edited for privacy}

maortega15
Bronze Contributor I
Bronze Contributor I
Posts: 51
Registered: ‎02-24-2013

Re: Is it me or youtube being slow at times?

Message 135 of 226
(3,539 Views)

I used to have the FiOS 35/35 plan. Now, I have the Quantum 50/25 plan. The reason I changed plans is because of the streaming issue. I thought that if I get a faster plan. everything would be ok. It seems that its on Verizon's end rather than the plan itself. If streaming wasn't that bad, the 35/35 plan I previously had would probably be sufficient enough for my needs. Hopefully Verizon gets this issue resolved.

rock_doctor
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎04-28-2013

Re: Is it me or youtube being slow at times?

Message 136 of 226
(3,462 Views)

Can i ask a question???  I read the whole 14 pages but it seems everybody is trying to use the Verizon supplied router.  Has anybody tried removing their Verizon supplied router and repalced it with one of their own?  If you are connected to your ONT via Ethernet...release your DHCP lease on your Verizon router and unplug it super quick before it establishes a new IP.  Hook up your non-Verizon router and then see if you still stall on ytube.  I'm just throwing it out there.  I have FIOS for internet only so i am connected to my ONT via Ethernet.  Just make sure to release the IP lease from your router before trying to hook up the Verizon one again.    Just interested to see what impact it will have.  Thanks

unbound
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎05-02-2013

Re: Is it me or youtube being slow at times?

Message 137 of 226
(3,447 Views)

jambulo above looks like he nailed the issue.  Verizon is throttling...whether intentionally or unintentionally remains to be determined.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Is it me or youtube being slow at times?

Message 138 of 226
(3,423 Views)

@unbound wrote:

jambulo above looks like he nailed the issue.  Verizon is throttling...whether intentionally or unintentionally remains to be determined.


Totally untrue.

 

Many people have no trouble with Verizon and youtube.  But some areas seem to sometimes get routed through servers (often not part of Verizon's network) that run slow.   All sorts of suggestions in this thread and others on how to get a different route to YouTube servers that give decent performance.

rock_doctor
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎04-28-2013

Re: Is it me or youtube being slow at times?

Message 139 of 226
(3,361 Views)

With my Rev E i had nearly no ytube access.  Would play then buffer or not play at all.  Connected an old trendnet router via Ethernet to the ONT and then little to no buffering from ytube even at 1080p.  Bought a new 424Wr-Rev I connected it and then went back to nearly no ytube.  Went though the settings in the router and turned off MMS - QoS.  Now back to full speed, no buffering even at 1080p with 15/5.  Give it a try.  The MMS-QoS settings are really burried in the menus so you will have to look for it.   See if it makes any difference.  It worked for me.  You milage may vary...    Good luck. 

Vigz
Bronze Contributor I
Bronze Contributor I
Posts: 52
Registered: ‎02-27-2012

Re: Is it me or youtube being slow at times?

Message 140 of 226
(3,309 Views)

VZ needs to step up and resolve the Youtube cache servers between them and Google. It's completely unacceptable to be paying $100 (internet + tv) only having to realize that Youtube videos are loading slower than a standard 1mbps connection.

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