Switch Account

Is my Verizon identity compromised?

Is my Verizon identity compromised?

Copper Contributor Bixbyte
Copper Contributor
Posts: 47
Registered: ‎06-03-2011
Message 1 of 7

Information About A Change to Your Verizon Account Number


Dear Valued Verizon Customer,


This notice is to advise you of a change to your Verizon account. As part of our conversion to a new billing system, your account number will change. The new account number will be effective on or after September 1, 2014 and can be found on the first page of your bill.

What this means for you:

• If you pay your Verizon bill using your bank’s online bill pay service, you will need to update the Verizon payment information with your new account

number.Taking this step will help to ensure the payment is applied to your account.

• If you are mailing in your payment, please write your new account number on the check or money order to ensure proper processing.

• If you are enrolled in any of our Auto Pay options, we will automatically update the account number associated with your payment; so you do not need to take any action. For details about this billing account change, please visit verizon.com/billingconversionfaqs.

Thank you for choosing Verizon,

we appreciate your business.


Your Verizon Team


(Installed a new billing syystem and VZ has to change my account number? )

Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 7

The appears to be legitimate. The provided address (verizon.com/billingconversionfaqs) is a valid verizon.com site, and the full redirected URL is:



If in doubt, you can always call Verizon at 1-800-VERIZON to verify anything like this that you recieve. I do not recommend clicking on any links in an email you are suspicious of for any reason. Always better safe than sorry! Smiley Happy

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Bronze Contributor II
Bronze Contributor II
Posts: 273
Registered: ‎11-03-2013
Message 3 of 7

Nothing has been comprimised. They are simply changing to a new billing system and it is 100% legit.

Copper Contributor Bixbyte
Copper Contributor
Posts: 47
Registered: ‎06-03-2011
Message 4 of 7

Hacker, Verizon duel over customer record claims


A hacker said he has acquired more than 3 million Verizon customer records

-- but leaks only 10 percent of them, after the phone and broadband giant fails to fix a security flaw.

Verizon disagrees.


Updated on December 22 at 8:00 p.m. ET: Verizon spokesperson Alberto Canal told ZDNet in an emailed statement: "We have examined the posted data and we have confirmed that it is not Verizon Wireless customer data. Our systems have not been hacked." The hacker said in a later tweet the data likely belongs to Verizon FiOS fiber customers, rather than Verizon Wireless cellular customers. We've updated the post to reflect these changes. We've put in more questions to Verizon and will update again once we hear back. - - - A hacker has posted around 300,000 database entries of Verizon customers to the Web, after exploiting a vulnerability in the cellular giant's network. The hacker, going by the name @TibitXimer on Twitter, told ZDNet earlier this evening that the hack was carried out earlier this year on July 12, which allowed him to gain root access to the server holding the customer data. Tibit gained access to a server with little difficulty after working with another hacker to identify the security flaw.











Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,348
Registered: ‎12-15-2010
Message 5 of 7

It's worth pointing out that the above is for Verizon Wireless, which is still considered a separate company despite being under the Verizon umbrella. They likely use two different billing systems. Any billing system stored on a network is succeptable to hacking. I feel that this change is possible geared towards improving Verizon's billing as-is, which has been historically known to be a mess.

Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 4,437
Registered: ‎12-16-2012
Message 6 of 7

THe claim was later changed to be Verizon Fios data.


I am one of those not happy with most companies poor handling of data.  Data Security used to be my speciality before I retired.  There is no excuse for PASSWORDS ever to be available unencrypted on the servers.  Preferably one way encrypted so its of no use to hackers.  And of course the data needs to be behind enough firewalls that it can't be accessed for large numbers of customers. 

Contributor VERONIKA
Posts: 1
Registered: ‎08-29-2014
Message 7 of 7


How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.