I received the email on 11/20/19 that my router software had been upgraded to include the Self-Organizing Network (SON) feature. I recently tried to activate and have just experienced issue after issue. Whenever I go on the verizon my fios app or even log in online, I am not able to manage my internet at all. On the app I get an error which says "The Router is not responding and might be setting. Please wait for 1-2 minutes while the system re" and then below it on the bottom in red it says 'There was an error getting SON status. Click the cell to try again"
I have called verizon technical support and it was absolutely useless. I was on the phone for over an hour without any results. I have unplugged the router, factory reset the router, deleted the fios app and reinstalled it, etc. I really would like to use the SON feature but this has just been miserable. In addition, I have no way of managing my internet connections and settings without manually logging in to myfiosgateway.com . Also when i log in manually there is no way to enable or disable the SON. I followed instructions and the SON option is no where to be found on the myfiosgateway website.
If anyone has any ideas on how to hep I would greatly appreciate it!
I've just tested the throughput to a bunch of websites with the SON disabled. Offhand I don't see much difference between SON on or off. The stated connection speeds are about the same, too. So why do we have to deal with this "upgrade"?