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Jackie from customer service was very rude 8:55pm

Jackie from customer service was very rude 8:55pm

Contributor butterfly12
Posts: 1
Registered: ‎09-17-2013
Message 1 of 3

Very poor customer service.... Jackie was rude and kept interrupting me. I asked why my phone would intermittently not work at times and she was unable to answer my question. i was having trouble with my internet not working unless i was next to the router which has never been a problem for the 11 months of service. She then said that they do not guaruntee service.

when i needed help with my router she hung up on me right after she told me to go find a pen or paper clip and reset my router myself.  it's funny how now they have increased their internet speeds and what you to pay an additional $10 a month to upgrade and if you do not purchase the upgrade your internet stops working. i have been a loyal customer to Verizon and will be looking to change my service. 

Moderator Moderator
Posts: 9,304
Registered: ‎03-18-2013
Message 2 of 3

Hi butterfly12,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Posts: 3,186
Registered: ‎04-10-2013
Message 3 of 3

Hello butterfly12,


Unfortunately due to non response we will close the private thread. If you still need help with the phone/internet or ever need help with anything else please let us know in a new public thread.


Thank you,


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