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Just recieved my new FIOS Quantum Gateway G1100 Router, Do I need to send the old Router back?

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KavMan
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎05-04-2010

Just recieved my new FIOS Quantum Gateway G1100 Router, Do I need to send the old Router back?

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Wondering if I need to send the old Router back to Verizon like I needed to do with my old DVR?

 

Thanks

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jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,248
Registered: ‎10-18-2016

Re: Just recieved my new FIOS Quantum Gateway G1100 Router, Do I need to send the old Router back?

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(564 Views)

I would hold on to it and if they request it back then return it. 

However if possible return it to a physical Verizon Fios store location no reseller.

verizon likes to say they don’t receive items back even when you have proof of the return and receipt. So get a signed receipt.

 

KavMan
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎05-04-2010

Re: Just recieved my new FIOS Quantum Gateway G1100 Router, Do I need to send the old Router back?

Message 3 of 3
(523 Views)

OK, thanks

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