hi.
ethernet link lights only come on if the devices on both ends are powered on. if both are on, no link lights then you can do an easy test to see if its the port,cable or your device.
its called an ethernet loopback. so to do that you'll take your device out of the equation and you'll plug both ends of the cable and plug them both into the router.
plug one end into LANport 1 and the other end of the same cable into LAN port 2 (CREATING A LOOP). if the lan lights on the front of the unit come on then your cable and the two ports are fine, and there is something wrong with your NIC.
if you do this and its still dead then its either a problem with the cable or the actual LAN ports on the router. to be sure its one or the other try multiple cables same configuration. if multiple cables have the same result then its most likely the router. do a factory reset (hold the reset button for 20 full seconds) and try again. if still dead after factory reset and multiple cables while doing a loopback test then its the router and you'll want to get it replaced. start an online chat or call tech support 1 800 VERIZON.
GL.
Just be aware with doing a loopback test, you *CAN* crash your network if you fail to remove this loopback. Only perform this for 1-2 seconds.
Another thing to try is to make sure the Ethernet ports are not disabled on the ActionTec. If you don't remmeber disabling them, you can give the router a factory reset to ensure it's in a clean state.
Many devices, like Sonos Wireless speakers have wireless capabilities that allow the device to connect up to a Wi-Fi router. Sometimes when the Wi-FI is turned on, these devices will disable their Ethernet port. If you are able to reach a configuration menu on the Sonos, make sure Ethernet is enabled and set to use DHCP/Automatic.
Lastly, make sure you try a known good cable. If two specific cable pairs are broken, the connection will not be established.
Start a new topic or ask questions in the open forum.
