An Accepted Solution is available for this post.
Lag and Lost Packets. Fios Still not Stable. (Star trek Online)
gothraga
Newbie
‎01-05-2014 08:32 PM

We have not had a good Experance with Verizon Fios. 

I have spent more then 72 hours on Hold or Talking to tech sopport since we got Fio's.( i'm not kidding ) Verizon Has a Standard its your comp's fault comeback. so if theres a prob with your system Keep Pushing them or you get noware.

Don't Get me Wrong when it works its Gold, but when it dose not Verizon WILL NOT HELP YOU.

 

I was Told this is not Verizons Prob.

However Its all over the STO forums Verizon Fio's IS LAGING At some Gateways.

Heres the info on where the prob is.

Heres what im looking for... im hoping theres a way to Rout around this or straght up fix it.

However i don't know enough about Verizon or networking in general to know what i need to fix this.

In game Getting Lag Spikes/Lost/Delayed packets

Win 7 ult 64bit       4 gig ram   AMD athlon x2  260    Geforce 550ti asus 1GB  

60 FPS  on Med settings.

contacting nettest server..
Local IP: {edited for privacy}
Ping: 750.1 msec
Port: 80: 11 KB/sec 5 KB/sec 46 KB/sec 500
Port: 80: 9 KB/sec 4 KB/sec 34 KB/sec 500
Port: 443: 9 KB/sec 6 KB/sec 39 KB/sec 500
Port: 443: 12 KB/sec 6 KB/sec 42 KB/sec 500
Port: 7255: 11 KB/sec 5 KB/sec 41 KB/sec 500
Port: 7255: 10 KB/sec 5 KB/sec 40 KB/sec 500
Port: 7003: 12 KB/sec 5 KB/sec 43 KB/sec 500
Port: 7003: 11 KB/sec 5 KB/sec 40 KB/sec 500
Port: 7202: 11 KB/sec 5 KB/sec 43 KB/sec 500
Port: 7202: 11 KB/sec 5 KB/sec 40 KB/sec 500
Port: 7499: 13 KB/sec 4 KB/sec 45 KB/sec 500
Port: 7499: 16 KB/sec 5 KB/sec 51 KB/sec 500
Port: 80: 8 KB/sec 5 KB/sec 41 KB/sec 500
Idle NIC bandwidth Send: 6 KB/sec Recv: 48 KB/sec

-----------------------------------------------------------------------------------------------------

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Gothraga>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 Gothraga-DTPC.home [192.168.1.2]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.LSANCA-VFTTP-134.verizon-gni.net [96.247.3.1]
3 G0-6-2-2.LSANCA-LCR-21.verizon-gni.net [130.81.138.110]
4 ae4-0.LAX01-BB-RTR1.verizon-gni.net [130.81.199.98]
5 0.ae2.XL3.BOS4.ALTER.NET [140.222.226.17]
6 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
7 internap-gw.customer.alter.net [152.179.134.214]
8 border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
9 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
10 patchserver2.crypticstudios.com [208.95.185.41]

Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Gothraga-DTPC.home [192.168.1.2]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [19
2.168.1.1]
0/ 100 = 0% |
2 10ms 0/ 100 = 0% 0/ 100 = 0% L100.LSANCA-VFTTP-134.verizon-gni.
net [96.247.3.1]
0/ 100 = 0% |
3 13ms 2/ 100 = 2% 2/ 100 = 2% G0-6-2-2.LSANCA-LCR-21.verizon-gni
.net [130.81.138.110]
0/ 100 = 0% |
4 21ms 0/ 100 = 0% 0/ 100 = 0% ae4-0.LAX01-BB-RTR1.verizon-gni.ne
t [130.81.199.98]
0/ 100 = 0% |
5 99ms 2/ 100 = 2% 2/ 100 = 2% 0.ae2.XL3.BOS4.ALTER.NET [140.222.
226.17]
0/ 100 = 0% |
6 89ms 0/ 100 = 0% 0/ 100 = 0% 0.xe-10-1-0.GW15.BOS4.ALTER.NET [1
52.63.21.38]
0/ 100 = 0% |
7 106ms 3/ 100 = 3% 3/ 100 = 3% internap-gw.customer.alter.net [15
2.179.134.214]
0/ 100 = 0% |
8 110ms 0/ 100 = 0% 0/ 100 = 0% border11.te8-1-bbnet2.bsn.pnap.net
[63.251.128.104]
8/ 100 = 8% |
9 134ms 8/ 100 = 8% 0/ 100 = 0% perfectworldent-4.border11.bsn.pna
p.net [216.52.61.78]
2/ 100 = 2% |
10 130ms 10/ 100 = 10% 0/ 100 = 0% patchserver2.crypticstudios.com [2
08.95.185.41]

Trace complete.

--------------------------------------------------------------------------------------------------

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Gothraga>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 5 ms 8 ms 6 ms L100.LSANCA-VFTTP-134.verizon-gni.net [96.247.3.
1]
3 13 ms 10 ms 8 ms G0-6-2-2.LSANCA-LCR-21.verizon-gni.net [130.81.1
38.110]
4 17 ms 16 ms 16 ms ae4-0.LAX01-BB-RTR1.verizon-gni.net [130.81.199.
98]
5 91 ms 93 ms 92 ms 0.ae2.XL3.BOS4.ALTER.NET [140.222.226.17]
6 99 ms 95 ms 93 ms 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
7 91 ms 91 ms 91 ms internap-gw.customer.alter.net [152.179.134.214]

8 90 ms 88 ms 96 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
9 141 ms 140 ms 127 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 137 ms 131 ms 132 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

This is all the Info i know How to gather.

i have 4 days of Data like this on the STO Fourm here.

http://techsupport.perfectworld.com/showthread.php?p=170361#post170361

I hope a Verizon Tech can look at this.

TY much for your time.

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5 Replies
An Accepted Solution is available for this post.
Re: Lag and Lost Packets. Fios Still not Stable. (Star trek Online)
RichAC1
Enthusiast - Level 1
‎01-06-2014 04:03 AM

I have been doing the same thing well week friend.   I'm very frustrated.     They have told me the same thing, its not their problem.    I play both games as well.  I haven't logged onto STO this week,  but now reading your thread is upsetting.

I have been calling them about Mechwarrior online all last week.  I've talking to dozens of technicians,  they keep calling my cell phone and trying to give me the runaround.

First they claim they don't own any servers after the 6th hop,  which I proved them is a lie which they finally admitted,  cause the 7th hop server was owned by them,  and routing me through europe to get to canada.   Now that i have identified bad circuit they are routing me to in germany,  they are blowing me off again. 

Fios doesn't talk to DSl,  residential doesn't talk to business.   This company has forgotten how 9-11 happened!

Its not their problem they all say,  They actually told me to email the admin of the german server myself.   I kid you not,  what kind of business practice is that.    

They blame the game server.  But the truth is any speedtest to vancouver canada right now seems to have connection problems.   I use to get 20 ping in any part of canada,  now I'm getting in the 100s?

What really kills me, is that people with timer warner in my same area are getting constant never changing ping in the 20s to MWO,  and I'm getting ping over 100!  with occasionaly packet loss and lag causing disconnects from the game!

FIOS is just a pretty name I guess, and in reality doesn't mean its faster at all,   pricing for bandwidth is all the matters.   Its like their network is just as bad as comcast now!.



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Re: Lag and Lost Packets. Fios Still not Stable. (Star trek Online)
RichAC1
Enthusiast - Level 1
‎01-06-2014 04:05 AM

I  just read your traceroutes,  and realized your issue is beginning within the first 6 hops.   Verizon fios has no excuses not to address that immediately!  I would harass them now if I was you.   

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Re: Lag and Lost Packets. Fios Still not Stable. (Star trek Online)
gothraga
Newbie
‎01-06-2014 07:18 PM

Still Laging on Verizon  Fio's

contacting nettest server..
Local IP
Ping: 90.9 msec
Port: 80: 83 KB/sec 3 KB/sec 91 KB/sec 500
Port: 80: 218 KB/sec 8 KB/sec 230 KB/sec 500
Port: 443: 252 KB/sec 10 KB/sec 269 KB/sec 500
Port: 443: 597 KB/sec 40 KB/sec 1409 KB/sec 500
Port: 7255: 538 KB/sec 17 KB/sec 567 KB/sec 500
Port: 7255: 60 KB/sec 9 KB/sec 100 KB/sec 500
Port: 7003: 61 KB/sec 7 KB/sec 75 KB/sec 500
Port: 7003: 91 KB/sec 8 KB/sec 113 KB/sec 500
Port: 7202: 66 KB/sec 8 KB/sec 112 KB/sec 500
Port: 7202: 72 KB/sec 9 KB/sec 88 KB/sec 500
Port: 7499: 250 KB/sec 11 KB/sec 276 KB/sec 500
Port: 7499: 67 KB/sec 8 KB/sec 91 KB/sec 500
Port: 80: 72 KB/sec 9 KB/sec 268 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 7 KB/sec
hit return to exit

-------------------------------------------------------------------- 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 Gothraga-DTPC.home [
1 Wireless_Broadband_Router.home []
2 L100.LSANCA-VFTTP-134.verizon-gni.net [96.247.3.1]
3 G0-6-2-2.LSANCA-LCR-21.verizon-gni.net [130.81.138.110]
4 ae4-0.LAX01-BB-RTR1.verizon-gni.net [130.81.199.98]
5 0.ae2.XL3.BOS4.ALTER.NET [140.222.226.17]
6 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
7 internap-gw.customer.alter.net [152.179.134.214]
8 border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
9 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
10 patchserver2.crypticstudios.com [208.95.185.41]

Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Gothraga-DTPC.home [192.168.1.2]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [19
2.168.1.1]
0/ 100 = 0% |
2 13ms 0/ 100 = 0% 0/ 100 = 0% L100.LSANCA-VFTTP-134.verizon-gni.
net [96.247.3.1]
0/ 100 = 0% |
3 15ms 0/ 100 = 0% 0/ 100 = 0% G0-6-2-2.LSANCA-LCR-21.verizon-gni
.net [130.81.138.110]
0/ 100 = 0% |
4 19ms 1/ 100 = 1% 1/ 100 = 1% ae4-0.LAX01-BB-RTR1.verizon-gni.ne
t [130.81.199.98]
0/ 100 = 0% |
5 99ms 0/ 100 = 0% 0/ 100 = 0% 0.ae2.XL3.BOS4.ALTER.NET [140.222.
226.17]
0/ 100 = 0% |
6 93ms 0/ 100 = 0% 0/ 100 = 0% 0.xe-10-1-0.GW15.BOS4.ALTER.NET [1
52.63.21.38]
0/ 100 = 0% |
7 93ms 1/ 100 = 1% 1/ 100 = 1% internap-gw.customer.alter.net [15
2.179.134.214]
0/ 100 = 0% |
8 99ms 1/ 100 = 1% 1/ 100 = 1% border11.te8-1-bbnet2.bsn.pnap.net
[63.251.128.104]
0/ 100 = 0% |
9 97ms 0/ 100 = 0% 0/ 100 = 0% perfectworldent-4.border11.bsn.pna
p.net [216.52.61.78]
8/ 100 = 8% |
10 131ms 8/ 100 = 8% 0/ 100 = 0% patchserver2.crypticstudios.com [2
08.95.185.41]

Trace complete.

C:\Windows\system32>

----------------------------------------------------------------------------------------------------

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms Wireless_Broadband_Router.home []
2 5 ms 11 ms 5 ms L100.LSANCA-VFTTP-134.verizon-gni.net [96.247.3.
1]
3 12 ms 13 ms 18 ms G0-6-2-2.LSANCA-LCR-21.verizon-gni.net [130.81.1
38.110]
4 21 ms 19 ms 20 ms ae4-0.LAX01-BB-RTR1.verizon-gni.net [130.81.199.
98]
5 116 ms 140 ms 94 ms 0.ae2.XL3.BOS4.ALTER.NET [140.222.226.17]
6 113 ms 93 ms 88 ms 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
7 93 ms 106 ms 108 ms internap-gw.customer.alter.net [152.179.134.214]

8 96 ms 94 ms 90 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
9 115 ms 89 ms 152 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 135 ms 135 ms 132 ms patchserver2.crypticstudios.com [208.95.185.41]

.

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Verizon doesn't care about their customers any longer. its a shame to see them slowly become AT&T
gothraga
Newbie
‎01-08-2014 08:14 PM

Yarrp Still laging Verizon

contacting nettest server..
Local IP: 108.53.93.136
Ping: 333.6 msec
Port: 80: 14 KB/sec 5 KB/sec 54 KB/sec 500
Port: 80: 8 KB/sec 9 KB/sec 20 KB/sec 500
Port: 443: 16 KB/sec 6 KB/sec 42 KB/sec 500
Port: 443: 15 KB/sec 5 KB/sec 33 KB/sec 500
Port: 7255: timed out
Port: 7255: 14 KB/sec 4 KB/sec 28 KB/sec 500
Port: 7003: 15 KB/sec 4 KB/sec 29 KB/sec 500
Port: 7003: 20 KB/sec 5 KB/sec 35 KB/sec 500
Port: 7202: 14 KB/sec 4 KB/sec 25 KB/sec 500
Port: 7202: 12 KB/sec 4 KB/sec 23 KB/sec 500
Port: 7499: 12 KB/sec 4 KB/sec 26 KB/sec 500
Port: 7499: 19 KB/sec 5 KB/sec 29 KB/sec 500
Port: 80: 15 KB/sec 4 KB/sec 25 KB/sec 500
Idle NIC bandwidth Send: 4 KB/sec Recv: 7 KB/sec
hit return to exit

--------------------------------------------------------------------------------------------------------------------

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 2 ms 2 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 7 ms 8 ms L100.LSANCA-VFTTP-134.verizon-gni.net [96.247.3.
1]
3 39 ms 18 ms 7 ms G0-6-2-2.LSANCA-LCR-21.verizon-gni.net [130.81.1
38.110]
4 59 ms 15 ms 21 ms ae4-0.LAX01-BB-RTR1.verizon-gni.net [130.81.199.
98]
5 86 ms 141 ms 88 ms 0.ae2.XL3.BOS4.ALTER.NET [140.222.226.17]
6 88 ms 89 ms 89 ms 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
7 129 ms 126 ms 129 ms internap-gw.customer.alter.net [152.179.134.214]

8 92 ms * 97 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
9 135 ms 141 ms 136 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 127 ms 137 ms 132 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

-------------------------------------------------------------------------------------------------------------

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 Gothraga-DTPC.home [192.168.1.2]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.LSANCA-VFTTP-134.verizon-gni.net [96.247.3.1]
3 G0-6-2-2.LSANCA-LCR-21.verizon-gni.net [130.81.138.110]
4 ae4-0.LAX01-BB-RTR1.verizon-gni.net [130.81.199.98]
5 0.ae2.XL3.BOS4.ALTER.NET [140.222.226.17]
6 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
7 * internap-gw.customer.alter.net [152.179.134.214]
8 border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
9 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
10 patchserver2.crypticstudios.com [208.95.185.41]

Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Gothraga-DTPC.home [192.168.1.2]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [19
2.168.1.1]
0/ 100 = 0% |
2 10ms 0/ 100 = 0% 0/ 100 = 0% L100.LSANCA-VFTTP-134.verizon-gni.
net [96.247.3.1]
0/ 100 = 0% |
3 14ms 1/ 100 = 1% 1/ 100 = 1% G0-6-2-2.LSANCA-LCR-21.verizon-gni
.net [130.81.138.110]
0/ 100 = 0% |
4 21ms 0/ 100 = 0% 0/ 100 = 0% ae4-0.LAX01-BB-RTR1.verizon-gni.ne
t [130.81.199.98]
0/ 100 = 0% |
5 94ms 2/ 100 = 2% 2/ 100 = 2% 0.ae2.XL3.BOS4.ALTER.NET [140.222.
226.17]
0/ 100 = 0% |
6 91ms 0/ 100 = 0% 0/ 100 = 0% 0.xe-10-1-0.GW15.BOS4.ALTER.NET [1
52.63.21.38]
1/ 100 = 1% |
7 111ms 4/ 100 = 4% 3/ 100 = 3% internap-gw.customer.alter.net [15
2.179.134.214]
0/ 100 = 0% |
8 108ms 1/ 100 = 1% 0/ 100 = 0% border11.te8-1-bbnet2.bsn.pnap.net
[63.251.128.104]
9/ 100 = 9% |
9 136ms 10/ 100 = 10% 0/ 100 = 0% perfectworldent-4.border11.bsn.pna
p.net [216.52.61.78]
0/ 100 = 0% |
10 132ms 10/ 100 = 10% 0/ 100 = 0% patchserver2.crypticstudios.com [2
08.95.185.41]

Trace complete.

any chance for a responce, after being a verizon customer for 14 years i would think i could get a tech to look at this..

but like i said at heading.

Verizon doesn't care about their customers any longer.

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Re: Verizon doesn't care about their customers any longer. its a shame to see them slowly become AT&
RichAC1
Enthusiast - Level 1
‎01-11-2014 07:34 AM
Ya they are turning into Comcast.....actually comcast satellite gets better connections to MWO then I get. I was at 25 ping all week again, I guess the kids went back to school. Now its saturday, and boom i'm back to 100 ping with spikes to 135. What the heck is going on? I think the more people that get Fios, the worse their network is getting. They can't manage it well it seems....
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