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Level 3.com .net Gateway issues!! HELP

Level 3.com .net Gateway issues!! HELP

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Contributor kodiak2971
Contributor
Posts: 2
Registered: ‎02-01-2014
Message 1 of 4
(930 Views)

We work with online entertainment partime in our home and we are having a issue connection to a one of the servers we connect to .

 

Server IP  199.91.189.38

 

Please see trace below.

 

tracert 199.91.189.38

 

Tracing route to 199.91.189.38 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     1 ms     1 ms     1 ms  L100.BSTNMA-VFTTP-123.verizon-gni.net [98.110.22
5.1]
  3     4 ms     4 ms     3 ms  G0-7-2-5.BSTNMA-LCR-22.verizon-gni.net [130.81.1
39.8]
  4     2 ms     1 ms     2 ms  xe-3-1-2-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
63.172]
  5    12 ms    12 ms    12 ms  0.xe-11-0-0.BR1.NYC1.ALTER.NET [152.63.19.217]
  6    38 ms    36 ms    35 ms  ae11.edge2.NewYork.Level3.net [4.68.62.41]
  7    42 ms    42 ms    44 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
  8    45 ms    47 ms    45 ms  ae-47-47.ebr2.NewYork1.Level3.net [4.69.201.33]

  9   300 ms   240 ms   226 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 10    21 ms    20 ms    20 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 11    42 ms    42 ms    41 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
 12    31 ms    32 ms    32 ms  192.34.76.10
 13    36 ms    37 ms    38 ms  199.91.189.242
 14    35 ms    34 ms    33 ms  199.91.189.38

Trace complete.

 

 

>tracert 199.91.189.38

Tracing route to 199.91.189.38 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     2 ms     2 ms     1 ms  L100.BSTNMA-VFTTP-123.verizon-gni.net [98.110.22
5.1]
  3     3 ms     3 ms     5 ms  G0-7-2-5.BSTNMA-LCR-22.verizon-gni.net [130.81.1
39.8]
  4    23 ms     2 ms     2 ms  xe-3-1-2-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
63.172]
  5    12 ms    11 ms    11 ms  0.xe-11-0-0.BR1.NYC1.ALTER.NET [152.63.19.217]
  6     *        *        *     Request timed out.
  7    42 ms    42 ms    43 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
  8    44 ms    46 ms    44 ms  ae-47-47.ebr2.NewYork1.Level3.net [4.69.201.33]

 9    43 ms    43 ms    43 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 10    20 ms    20 ms     *     ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 11    40 ms    42 ms    45 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
 12    31 ms    31 ms    31 ms  192.34.76.10
 13    36 ms    38 ms    36 ms  199.91.189.242
 14    33 ms    33 ms    34 ms  199.91.189.38

Trace complete.

 

>tracert 199.91.189.38

Tracing route to 199.91.189.38 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     1 ms     1 ms     1 ms  L100.BSTNMA-VFTTP-123.verizon-gni.net [98.110.22
5.1]
  3     4 ms     3 ms     3 ms  G0-7-2-5.BSTNMA-LCR-22.verizon-gni.net [130.81.1
39.8]
  4     2 ms     1 ms     2 ms  xe-3-1-2-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
63.172]
  5    11 ms    10 ms    10 ms  0.xe-11-0-0.BR1.NYC1.ALTER.NET [152.63.19.217]
  6    33 ms    33 ms    35 ms  ae11.edge2.NewYork.Level3.net [4.68.62.41]
  7    43 ms    44 ms    43 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
  8    44 ms    44 ms    43 ms  ae-47-47.ebr2.NewYork1.Level3.net [4.69.201.33]

  9   104 ms   206 ms   202 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 10    18 ms     *       19 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 11    42 ms    42 ms    43 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
 12    34 ms    34 ms    32 ms  192.34.76.10
 13    37 ms    36 ms    36 ms  199.91.189.242
 14    34 ms    35 ms    35 ms  199.91.189.38

Trace complete.

 

 

3 REPLIES 3
Contributor kodiak2971
Contributor
Posts: 2
Registered: ‎02-01-2014
Contributor Allosaur
Contributor
Posts: 1
Registered: ‎03-23-2015
Message 3 of 4
(607 Views)

I think I am also experience congestion on the level 3 interconnect.  My web service (DNSEXIT.COM) is accessed via level 3 (as shown on the traceroute).  Our connection over FIOS is flaky - sometimes it works, sometimes it times out.  When we access the same web service on our cell phones through 3G (not Verizon) it all works fine.

 

Are other people experiencing issues like this?  It's really annoying and it's making me considering switching to another ISP.

 

Contributor mallyg34
Contributor
Posts: 5
Registered: ‎03-23-2015
Message 4 of 4
(601 Views)

If you look at that traceoute, the lag and timeout is happening outside of the Verizon network.

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