03-26-2020 12:26 PM - last edited on 03-26-2020 04:50 PM by LawrenceC
My Verizon rep asked me not to sign up online and sign up for Fios through him instead. Now I've been hit with a $99 setup fee that would have been waived if I signed up online, as I just found out. Is there any way to get this waived? I feel scammed and I can see that many, many other people have had this issue with Verizon reps.
03-26-2020 02:04 PM
Ordering online typically waives the setup fee where a phone order usually generates the fee. The only thing you can do is call 1-800-Verizon and see if a rep can waiver it for you in your next bill.