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Lied to about ordering online, got hit with setup fee

Lied to about ordering online, got hit with setup fee

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Contributor
Contributor
Posts: 1
Registered: ‎03-26-2020
Message 1 of 2
(136 Views)

My Verizon rep asked me not to sign up online and sign up for Fios through him instead. Now I've been hit with a $99 setup fee that would have been waived if I signed up online, as I just found out. Is there any way to get this waived? I feel scammed and I can see that many, many other people have had this issue with Verizon reps.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,584
Registered: ‎06-24-2018
Message 2 of 2
(122 Views)

Ordering online typically waives the setup fee where a phone order usually generates the fee. The only thing you can do is call 1-800-Verizon and see if a rep can waiver it for you in your next bill. 

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