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LifeLine Application for FiOS internet in New York

LifeLine Application for FiOS internet in New York

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Contributor fiosnyc
Contributor
Posts: 2
Registered: ‎08-07-2019
Message 1 of 5
(419 Views)

Hello,

I filled out and faxed in the lifeline application for the state of New York, as well as my medicaid card and ID card. 

How can I confirm that you have recieved my application and when can I expect the discount to be applied?

Thanks,

Alex

4 REPLIES 4
Moderator Moderator
Moderator
Posts: 9,139
Registered: ‎03-18-2013
Message 2 of 5
(407 Views)

Hello fiosnyc,

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.

Gold Contributor VII
Gold Contributor VII
Posts: 4,772
Registered: ‎10-18-2016
Message 3 of 5
(369 Views)

@fiosnyc wrote:

Hello,

I filled out and faxed in the lifeline application for the state of New York, as well as my medicaid card and ID card. 

How can I confirm that you have recieved my application and when can I expect the discount to be applied?

Thanks,

Alex


http://www.dps.ny.gov

Contact the agency above and they can better assist you if calling 1-800-VERIZON does not yield results.

Contributor fiosnyc
Contributor
Posts: 2
Registered: ‎08-07-2019
Message 4 of 5
(326 Views)

Hello.  This was my first post here.  My appologies.  My customer service agent I spoke to when calling the Verizon FiOs support telephone number had no idea how to apply for the program and just pointed me to this page (https://www.verizon.com/support/residential/account/manage-account/lifeline-discount) which doesnt specify any turnaround timeframe (nor does it provide a phone number to speak to their lifeline department to confirm if my application has been recieved and is being processed).

Moderator Moderator
Moderator
Posts: 1,652
Registered: ‎07-06-2016
Message 5 of 5
(318 Views)
Hi fiosnyc,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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