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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎10-16-2011

Live Chat

Message 1 of 3
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Twice, in the past couple of days, when I went into verizon live chat, an agent named Jennifer enters the chat and then she immediately closes it.  Why? I want to know who I can complain to about this. So I went in live chat again and for some reason I could not type a message. There is nothing wrong with my computer. The person this time was named Cheniqua or something like that.  I probably spelled her name wrong.  So I called verizon customer service and a woman by the same name gets on the phone with me.  She was talking so low and had an accent that I had no clue what she was saying.  I just wanted to make changes to my account.  So who can I complain to and who can help me with this?

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Live Chat

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Have you tried other options? Visit our Support page for a variety of ways to contact Verizon, including customer support phone numbers.

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎10-16-2011

Re: Live Chat

Message 3 of 3
(1,444 Views)

You did not answer my question.  Why does Jennifer always disconnect the chat? I know how to call Verizon but I dont want to call Verizon.  It takes forever to get a person on the phone.

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