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Loss of Internet/Phone During Power Outage

Loss of Internet/Phone During Power Outage

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Contributor mister4000
Contributor
Posts: 1
Registered: ‎12-06-2015
Message 1 of 2
(1,440 Views)

I have had FiOS internet, TV, phone for 6 years.  I have had a whole house generator for 6 years due to more than a dozen power outages per year.  Yes that's over 72 power outages!!!

 

During every one of the > 72 power outage, I have been able to maintain FiOS internet, TV, and phone access thanks to the generator.

 

Suddenly, during the last two power outages, I lost internet and phone (though TV still worked)

 

What might have changed?  Any suggestions?

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Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 2
(1,411 Views)

@mister4000 wrote:

I have had FiOS internet, TV, phone for 6 years.  I have had a whole house generator for 6 years due to more than a dozen power outages per year.  Yes that's over 72 power outages!!!

 

During every one of the > 72 power outage, I have been able to maintain FiOS internet, TV, and phone access thanks to the generator.

 

Suddenly, during the last two power outages, I lost internet and phone (though TV still worked)

 

What might have changed?  Any suggestions?


It's possible that whatever caused these particular power outages also affected the Central Office you connect back to.

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