×

Switch Account

Lost WiFi and Now My Password Doesn't Work

Lost WiFi and Now My Password Doesn't Work

Reply
Contributor foxtrot72
Contributor
Posts: 6
Registered: ‎12-31-2012
Message 1 of 4
(2,969 Views)

i was using my wifi  with my phone all of a sudden i lost it now my phone can't find wifi anymore and my password doesnt work  anymore even though its the same one

3 REPLIES 3
MVP CRobGauth MVP
MVP
Posts: 7,713
Registered: ‎11-04-2008
Message 2 of 4
(2,949 Views)

Is that the only device that can't connect?

5G and 2.4G?

Have you tried rebooting router and phone?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 4,785
Registered: ‎10-18-2016
Message 3 of 4
(2,910 Views)

@foxtrot72 wrote:

i was using my wifi  with my phone all of a sudden i lost it now my phone can't find wifi anymore and my password doesnt work  anymore even though its the same one


On the device under WiFi connections just say forget this network. Turn the phone off.

go to your router, unplug it. Then wait for 20 seconds or more. Plug it back in. Then after it’s fully up and stable, turn on your phone. Wait for the phone to fully boot up.

go into WiFi again and see if the connection is back. If so click it, put in password when asked. Make sure the password is exact. Uppercase or lower case etc. click connect 

you should now be on.

please note Verizon’s Quantum router is having huge issues with the 5 Ghz band and that may be knocking you off the network.

 

Contributor martinb182
Contributor
Posts: 3
Registered: ‎09-26-2018
Message 4 of 4
(1,306 Views)

Rebooting did work for me, but this can’t be the permanent solution. This has happened twice to me this week where, after doing nothing on my own, all devices are randomly disconnected from Gateway router until I unplug and restart. Aside from the annoyance of Alexa and other devices being disconnected, we have vital smart home components like water leak detectors that are not actually providing the protection we depend on when the router just randomly stops working.

 

and it’s just WiFi cause we can still stream to our TV which is hard wired. 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.