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Lost connections

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Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎12-06-2011

Lost connections

Message 1 of 5
(1,016 Views)

For the past 2 weeks, my FIOS connection keeps dropping.  I've tried everything I can think of, but nothing works.

 

Thanks for your help.

 

p.s.  I have avast antivirus with Windows 7 home premium svc. pk. 1

4 REPLIES 4
Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: Lost connections

Message 2 of 5
(1,011 Views)

If you have easy access to the ONT, try resetting it. I would try to get VZ to monitor your line, this should narrow down the issue so they can figure it out. Does anyone else in your area have similar issues?

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Lost connections

Message 3 of 5
(974 Views)

@JOSEm441 wrote:

If you have easy access to the ONT, try resetting it. I would try to get VZ to monitor your line, this should narrow down the issue so they can figure it out. Does anyone else in your area have similar issues?


The OP should try resetting the router first before the ONT.

To the OP:  When you say your "FIOS connection keeps dropping" do you mean your computer stops being connected to the Internet?  Do you have a wired or wireless connection to the router?

Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎12-06-2011

Re: Lost connections

Message 4 of 5
(926 Views)

@PJL wrote:

@JOSEm441 wrote:

If you have easy access to the ONT, try resetting it. I would try to get VZ to monitor your line, this should narrow down the issue so they can figure it out. Does anyone else in your area have similar issues?


The OP should try resetting the router first before the ONT.

To the OP:  When you say your "FIOS connection keeps dropping" do you mean your computer stops being connected to the Internet?  Do you have a wired or wireless connection to the router?


I already tried resetting the router.  When I say "FIOS connection keeps dropping" it means both my computer and my iPad.  I have an Actiontec wireless router hard wired to the computer.

 

thanks for your help.

Bronze Contributor I
Bronze Contributor I
Posts: 52
Registered: ‎01-09-2009

Re: Lost connections

Message 5 of 5
(903 Views)

I have also been having the same problem for well over a month. I have wireless. I will be working away on my computer and then my internet conectivity will be lost. I click on the icon in the lower right corner of my computer that shows I have lost internet connection and click on troublshoot. It always fixes it but not for long. I'd love to know why this is happening as well and what things I can try to fix it--beyond the obvious reboot. I lose connectivity 2 to 3 times everyday.

Thanks!

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