Lost connections

[Omega888]

For the past 2 weeks, my FIOS connection keeps dropping.  I've tried everything I can think of, but nothing works.

Thanks for your help.

p.s.  I have avast antivirus with Windows 7 home premium svc. pk. 1

[JOSEm441]

If you have easy access to the ONT, try resetting it. I would try to get VZ to monitor your line, this should narrow down the issue so they can figure it out. Does anyone else in your area have similar issues?

[PJL]

---

@JOSEm441 wrote:

If you have easy access to the ONT, try resetting it. I would try to get VZ to monitor your line, this should narrow down the issue so they can figure it out. Does anyone else in your area have similar issues?

---

The OP should try resetting the router first before the ONT.

To the OP:  When you say your "FIOS connection keeps dropping" do you mean your computer stops being connected to the Internet?  Do you have a wired or wireless connection to the router?

[Omega888]

---

@PJL wrote:

---

@JOSEm441 wrote:

If you have easy access to the ONT, try resetting it. I would try to get VZ to monitor your line, this should narrow down the issue so they can figure it out. Does anyone else in your area have similar issues?

---

The OP should try resetting the router first before the ONT.

To the OP:  When you say your "FIOS connection keeps dropping" do you mean your computer stops being connected to the Internet?  Do you have a wired or wireless connection to the router?

---

I already tried resetting the router.  When I say "FIOS connection keeps dropping" it means both my computer and my iPad.  I have an Actiontec wireless router hard wired to the computer.

thanks for your help.

[dkw197]

I have also been having the same problem for well over a month. I have wireless. I will be working away on my computer and then my internet conectivity will be lost. I click on the icon in the lower right corner of my computer that shows I have lost internet connection and click on troublshoot. It always fixes it but not for long. I'd love to know why this is happening as well and what things I can try to fix it--beyond the obvious reboot. I lose connectivity 2 to 3 times everyday.

Thanks!