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I dunno about using the Verizon program, but my other half has had issues like that with my mom's computer.
What he ended up doing was opening up a command window and releasing and renewing the IP address through that.
Are you using Windows? If so, try using the info on the following link to see if that helps: http://compnetworking.about.com/cs/windowsnetworkin1/ht/renewipaddrwxp.htm
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I don't have a magic answer, but I do have a suggestion:
Have you tried connecting your laptop to the router using a cable (a different one than is being used for your son)? If not, turn off the wireless function in your laptop and connect to a different port on the router with a different cable. If that works OK, try the same port your son is using. If that works OK, try using his cable. Maybe this way you can identify a bad port or cable.
If you can't get yours to work wired, then I think it is the router, and you will need to call the Verizon FSC to get a replacement.
If yours does work, then I would go through the networking definitions on your laptop and compare them to those in your son's system, maybe there is some difference you can spot.
One last thing - do you have MAC address filtering turned on in the router? That is supposed to be for wireless only I think, and I don't know about the Actiontec, how it handles that, but I know I did have a wireless router some time back that would not let me connect wired with MAC address filtering turned on, unless the address of the wired computer was in the list also.
Hang in there, you will find it eventually.
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